How to solve this issue?
teamviewer host license blocked
Hi.
The issue is only on certain devices and for host devices.
In the logs appears the message i show you in attached image.
[Image removed from Moderator as per Community Guidelines]
Hi @luscanga,
Thank you for your answer.
On the devices where the issue occurs, you can first check to which user account the module is assigned and if Easy Access is correctly configured. From this assigned user account, is the issue appeared as well?
💡 As a general advice, we recommend you assign the device to your company directly, as per our dedicated article: 👉 Assign a device to your company.
Furthermore, if it's not already done, you can create as well Managed Groups in order to have a better view and management of all the remote devices.
If you are not one of the administrator of your company profile, please double check internally what has been done about the management of your license and managed devices.
Feel free to come back to us, we are here to support you anytime !
Best,
Jen
I have been configure about 100 devices and only on certains windows 10 versions the package is not working.
The installation was executed with administrator account logged and all permissions are right. even the firewall was deactivated completlly.
The company has organizations created and the assignment process fails even if i execute the script manually.
So, what is your compatiblity matrix for tensor host package?
Thank you for the precisions.
However, we believe our Support Team can go a bit deeper into the analysis as per your use-case.
We would recommend you open a ticket and provide them with the output of both sides of the connection by attaching the log files.
To do so, please check below, how to:
→ Submit a ticket
→ Find your log files
💡 You can find here the article about Supported operating systems that could help you as well as you have different Windows 10 versions on your devices.
Let us know if you need further assistance,
Teamviewer support has tooooo much to improve... you are not helping at all.
even if we have a global service with TV.
Thanks
Welcome to the TeamViewer Community! 🌍
We would need a little bit more details to assist you further 🧐.
Is the connection impossible for only one specific remote device or several ones? Is it only about connections to Host modules?
Do you have any error message? If yes, please send us a screenshot by removing sensitive data.
We will await for your reply,
