Hi
We have a problem with easy access in the company.
A password is required after a certain period of time. Why?
We need easy always-on, password access.
Hello @DanielHruby,
Good to see you posting again!
That is odd - once Easy Access is set up correctly and working, it shouldn't stop working.
Is this occurring when connecting to a specific device only, or also on multiple devices?
/JeanK
Also on multiple devices.
Can you send logs? Where Are located?
Yes, you are right.
In this case, the best option is to open a ticket and attach the log files to it.
Our engineers will be able to have a closer look at the issue.
Please keep us updated about the outcome!
What kind of log do yoou need? From Teamviewer corporate desktop install or IT host? Or Both?
The best would be to attach both logs, so our engineers can dig in and look where the issue is located.
logs:
[Removed per Community Guidelines]
@DanielHruby please attach the logs in the ticket you will send to our engineers. Please do not share these here, as they contain private data.
