Multiple Monitors Disconnects Session

A_User
A_User Posts: 1
in General questions

Hello, Community!


I've recently downloaded and installed the latest version of Teamviewer to two of my machines, one virtual machine, one Lenovo ThinkPad T560. I connect from my T560 over to my virtual machine just fine. However, once I click the second monitor and try to use it, my session disconnects.

image.png

It's not every time, but it seems to coincide quite a bit. I use the free license of Teamviewer and have both of them in my account for quick and easy access. Is opening a second monitor and using both as fullscreen a paid subscription feature, or should this not be happening?


If I only use one monitor, then everything is great.

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Answers

  • JeanK
    JeanK Posts: 7,052 Community Manager 🌍

    Hello @A_User,

    Thank you for your message and welcome to the TeamViewer Community! 🙌

    Using multiple monitors is not restricted to the free license. So it should be working fine.

    It sounds more like a connection crash. Have you tried reinstalling TeamViewer on the impacted devices and checking if it works better?

    Looking forward to your reply.

    /JeanK

    Community Manager

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