Contact in shared group can't connect unattended

davebe · 2022-09-11T00:01:51+00:00

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I have a free license for remotely accessing my mother's computer on occasion. I have it setup for unattended access, which works fine for me. My brother, who also has a free license, wants unattended access as well. I added my brother as a contact, and shared the group containing my mother's computer with him, giving him "full control". This group now contains just two entries: my mother's computer and my brother as a contact. If I edit my brother's contact entry, I can see that the proper group is shared with him. Unfortunately, he is still unable to connect unattended; Teamviewer continues to ask him for the password from my mother's computer.

My understanding is that by sharing the group with my brother, he should inherit the same unattended access as I, the owner, have. Am I missing something? Do I also need to add myself as a contact to this group? Is this group sharing feature only supported for paid licenses?

I did see elsewhere that one fix (for paid license users) was to delete and then reinstate sharing of the group with a contact, which I did for my brother's contact.

Thanks.

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JeanK

Hello @davebe,

Congrats on your first post! 🙌

Have you activated Easy Access on your mother's computer?

I'm asking because you refer only to "Unattended access", which can be done by a predefined password as well as Easy Access.

The best practice here would be to:

1) Assign your mother's computer to your TeamViewer account by enabling Easy Access

2) Share with Full Control the device with your brother's TeamViewer account

Looking forward to your reply.

/JeanK

davebe

Thanks for the reply. I am using Easy Access, not the predefined password. I have added my brother's account to the same group as my mother's computer and given him "Full Access". (His "shares" properties show he has "Full Access" permission for that group.) I can connect immediately, but whenever my brother tries to connect it prompts for a password. Our workaround currently is that he uses "Remote control"/"prompt for confirmation" to connect rather than "Remote control"/"using password". That way my elderly mother doesn't need to give him the random password over the phone, which is increasingly challenging for her these days. I also added our two accounts to her "Allowlist", as added security. Any other ideas about how to get him Easy Access, so that she doesn't need to be present to confirm, would be appreciated.

Dave

JeanK

I see, thanks a lot for the update.

I spoke with my dear engineers from Support, and they could confirm that in some cases, sharing Easy Access doesn't work.

The solution is to unshare and share again the computer group (with Full control of course).

Could you try this out and let me know if this has worked?

/JeanK

davebe

Hi Jean,

I already tried unsharing the group with my brother and then resharing it with him, more than once, since I did find that as a possible solution on your website when I was originally trying to get this to work. Any other suggestions?

JeanK

You could check a couple of more things.

First, check if Full Access is set in your mother's computer's Access Control settings (Advanced TeamViewer Options).

You can verify this under (⚙) Options → Advanced → Advanced settings for connections to this computer as below:

Also, you could verify if Full access is set on your brother's Access Control settings.

You can verify this in the TeamViewer options under(⚙) Options → Advanced → Advanced settings for connections to other computers as below:

Looking forward to your reply.

/JeanK

davebe

Hi Jean,

Yes, we've confirmed the Advanced settings on my mother's and brother's computer are both set to Full Access as you describe.

Dave

JeanK

Hi Dave,

Thank you for getting back.

I'm getting out of suggestions...😅

My last call would be to uninstall by deleting all registry keys, as described in this article, and reinstall TeamViewer on your mother's and brother's computers.

/JeanK