Hi @DoanChu,
Yes, we are able to help you when we have your order information. Would you mind sharing the order information via Private Message 📬 please? We will then forward your request to TeamViewer Support Team.
If you prefer to contact the TeamViewer Support Team directly, feel free to try the action below 👇
The support representative will soon get back to you!
Best,
Ying_Q
Welcome to TeamViewer Community and we are here to help!
According to the error message on TeamViewer, it seems like you are using a TeamViewer Remote Access license.
"In case one of your licensed devices needs to be replaced, every month we provide you with one license move per device that is included in your plan."
For more information and questions on TeamViewer Remote Access, we have Remote Access FAQ 🧾 and Announcement 📣 for all related questions and answers. You may save it for your future reference too.
At the same time, we encourage you to raise a support ticket 📩 about the reset confirmation and further assistance on the endpoint activation.
let me know if you think the information provided will be helpful to you and your connection setup.
Wish you a nice day!
Hi @Ying_Q
I tried to make a ticket but it's always loading :(
Dear Ms. Ying_Q,
Thanks for your information. Please help me to reset confirmation and further assistance on the endpoint activation.
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