FAQ on Remote Access Plan - TeamViewer Support
<main> <article class="userContent"> <h3></h3><h2 data-id="general">General</h2><div class="blockquote"><div class="blockquote-content"><p class="blockquote-line"><em>This article applies to all TeamViewer customers with a </em><a href="https://www.teamviewer.com/en/content/remote-work/" rel="nofollow noreferrer ugc"><em>Remote Access license</em></a><em>.</em></p></div></div><p>TeamViewer created a license type called the <strong>Remote Access</strong> license. The goal was to offer a low price, high-value solution for specific use cases like Remote Access or Remote Work. Classic examples are <strong>Home Offices or Server administration</strong> to a limited extent. </p><p>To give you a great starting point we created this FAQ to tackle the most common questions:</p><p><br></p><h3 data-id="-1"></h3><h2 data-id="faq">FAQ</h2><h3 data-id="-2"></h3><h3 data-id="what-is-remote-access-plan-and-what-is-the-difference-between-remote-access-and-teamviewer-core-licenses">What is Remote Access plan? And what is the difference between Remote Access and TeamViewer core licenses?</h3><ul><li>Remote Access plan is a <strong>low price, high-value solution</strong> for specific use cases like Remote Access or Remote Work</li><li>Visit <a href="https://www.teamviewer.com/en/content/remote-work/" rel="nofollow noreferrer ugc">Remote Access plan information page</a> for more information</li></ul><p> </p><h3 data-id="can-i-talk-to-the-teamviewer-support-team-how-to-contact-teamviewer-support">Can I talk to the TeamViewer support team? How to contact TeamViewer support</h3><ul><li>Please <a href="https://community.teamviewer.com/t5/Knowledge-Base/How-to-submit-a-ticket/ta-p/72027" rel="nofollow noreferrer ugc">raise a ticket</a> with a licensed account on <a href="https://support.teamviewer.com/a/dashboard/default" rel="nofollow noreferrer ugc">TeamViewer Support Portal</a></li><li>Or kindly visit <a href="https://community.teamviewer.com/t5/Remote-Access-EN/bd-p/Remote_Access" rel="nofollow noreferrer ugc">TeamVewer community Remote Access support board</a> for possible solutions</li><li>Telephone support is not included in the Remote Acces plan </li></ul><p> </p><h3 data-id="i-have-paid-my-remote-access-plan-but-no-confirmation-email-and-no-license-received-what-should-i-do">I have paid my Remote Access plan, but no confirmation email and no license received, what should I do?</h3><ul><li>The first email immediately after purchase is the email that contains the activation link - this is sent prior to the invoice as the invoice may take up to 24 hours to generate. We kindly ask for your patience and check on your email inbox and spam folder in the meantime.</li><li>Visit TeamVewer community <a href="https://community.teamviewer.com/t5/Remote-Access-EN/bd-p/Remote_Access" rel="nofollow noreferrer ugc">Remote Access support board</a> for possible solutions</li></ul><p> </p><h3 data-id="how-do-i-activate-the-remote-access-plan">How do I activate the Remote Access plan?</h3><ul><li>Kindly check out more information on <a href="https://community.teamviewer.com/t5/Knowledge-Base/How-to-activate-your-Remote-Access-Plan/ta-p/53579" rel="nofollow noreferrer ugc">How to activate your Remote Access plan</a></li></ul><p> </p><h3 data-id="i-have-activated-the-remote-access-plan-on-my-account-i-cannot-use-it.-why">I have activated the Remote Access plan on my account, I cannot use it. Why?</h3><ul><li>Please login to your licensed account</li><li>Check on TeamViewer version – Latest version on both sides</li><li>Complete the activation on endpoint devices</li><li>Check whether a company Profile is attached with the licensed account- Log in to <a href="https://login.teamviewer.com/LogOn" rel="nofollow noreferrer ugc">TeamViewer Management Console.</a> <ul><li>If you have created a company profile, please delete the company profile in the Management Console by clicking on your name in the<strong> upper right corner</strong> --> <strong>Administer [your company profile name] </strong>--> under <strong>General</strong> --> Click (<strong>Remove all users</strong> <strong>and</strong>)<strong> delete company</strong> --> click <strong>Save</strong> --> Read the following warning and <strong>confirm</strong> that you are aware that this process cannot be undone --> click <strong>Delete company</strong>.<ul><li>All selected users are now removed from the company and your company has been deleted. </li><li>You can now use your Remote Access license</li></ul></li></ul></li><li>Kindly check out more information on <a href="https://community.teamviewer.com/t5/Knowledge-Base/How-to-activate-your-Remote-Access-Plan/ta-p/53579" rel="nofollow noreferrer ugc">How to activate your Remote Access plan</a></li></ul><p> </p><h3 data-id="how-many-endpoints-can-i-connect-to">How many endpoints can I connect to?</h3><ul><li>Remotely access 3 assigned computers or servers. Also, you can purchase 3 additional endpoint devices anytime. For more information, please visit <a href="https://www.teamviewer.com/en/content/lo-remote-access/" rel="nofollow noreferrer ugc">here</a>.</li></ul><h3 data-id="-3"> </h3><h3 data-id="how-many-device-resets-do-i-get">How many device resets do I get?</h3><ul><li>Check out more information on the <a href="https://community.teamviewer.com/t5/Remote-Access-EN/NEW-LICENSE-Use-case-specific-license-for-a-fixed-number-of/td-p/85088" rel="nofollow noreferrer ugc">Remote Access announcement</a></li></ul><p> </p><h3 data-id="i-have-purchased-the-remote-access-plan-can-i-upgrade-to-the-teamviewer-core-license">I have purchased the Remote Access plan, can I upgrade to the TeamViewer Core license?</h3><ul><li>Yes, contact <a href="https://www.teamviewer.com/en/support/sales-inquiry/" rel="nofollow noreferrer ugc">TeamViewer Sales Team</a> and they will be happy to assist you</li></ul><p> </p><h3 data-id="i-have-purchased-a-remote-access-plan-can-i-use-the-remote-access-plan-and-my-core-license-at-the-same-time">I have purchased a Remote Access plan, Can I use the Remote Access plan and my core license at the same time?</h3><ul><li>No, Remote Access plan and core license should be activated on <strong>separate accounts</strong> and <strong>use separately</strong></li></ul><p> </p><h3 data-id="which-version-of-teamviewer-should-i-use-remote-access-on">Which version of TeamViewer should I use Remote Access on?</h3><ul><li>It's compatible with every Operating System capable of running <a href="https://teamviewer.com/en/download" rel="nofollow noreferrer ugc">TeamViewer 15</a></li><li>Check out more information on <a href="https://community.teamviewer.com/t5/Knowledge-Base/Which-operating-systems-are-supported/ta-p/24141" rel="nofollow noreferrer ugc">Which operating systems are supported?</a> </li></ul><p> </p><h3 data-id="what-is-the-supported-operating-system-compatible-with-remote-access-plan">What is the supported Operating System compatible with Remote Access plan?</h3><p> </p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/QY4IP4DKC80O/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/QY4IP4DKC80O/image.png" alt="image.png" height="213" width="494" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><ul><li>Remote control sessions from PC and mobile devices.</li><li>No connection to mobile devices</li><li>Check out more information on <a href="https://community.teamviewer.com/t5/Knowledge-Base/Which-operating-systems-are-supported/ta-p/24141" rel="nofollow noreferrer ugc">Which operating systems are supported?</a> </li></ul><p> </p><h3 data-id="can-i-use-remote-access-to-connect-to-the-customised-module">Can I use Remote Access to connect to the customised module?</h3><ul><li>No, Remote Access plan can only connect to standard modules</li><li>Please download and install the <a href="https://teamviewer.com/en/download" rel="nofollow noreferrer ugc">latest version of TeamViewer</a></li></ul><p> </p><h3 data-id="what-other-features-come-with-remote-access-plan">What other features come with Remote Access plan</h3><ul><li><a href="https://community.teamviewer.com/t5/Knowledge-Base/Remote-printing-with-TeamViewer/ta-p/4605" rel="nofollow noreferrer ugc">Remote printing</a>, <a href="https://community.teamviewer.com/t5/Knowledge-Base/How-to-turn-the-remote-screen-black/ta-p/50966" rel="nofollow noreferrer ugc">enable black screen</a> and more</li><li>Check out more on the <a href="https://www.teamviewer.com/en/content/remote-work/" rel="nofollow noreferrer ugc">Remote Access plan information page</a></li></ul><p> </p><h3 data-id="-4"></h3><h2 data-id="useful-linksfurther-readings">Useful links/Further readings</h2><ul><li><a href="https://community.teamviewer.com/t5/Announcements/FAQ-on-how-to-get-started-with-TeamViewer-during-the-Corona/td-p/86036" rel="nofollow noreferrer ugc">CoronaVirus FAQ</a></li><li><a href="https://community.teamviewer.com/t5/Remote-Access-EN/NEW-LICENSE-Use-case-specific-license-for-a-fixed-number-of/td-p/85088" rel="nofollow noreferrer ugc">RA announcement</a></li><li><a href="https://community.teamviewer.com/t5/Remote-Access-EN/bd-p/Remote_Access" rel="nofollow noreferrer ugc">TeamViewer community Remote Access support board</a></li><li><a href="https://community.teamviewer.com/t5/Knowledge-Base/How-to-submit-a-ticket/ta-p/72027" rel="nofollow noreferrer ugc">How to submit a ticket</a></li><li><a href="https://community.teamviewer.com/t5/Knowledge-Base/Remote-printing-with-TeamViewer/ta-p/4605" rel="nofollow noreferrer ugc">Remote printing with TeamViewer</a></li><li><a href="https://community.teamviewer.com/t5/Knowledge-Base/How-to-turn-the-remote-screen-black/ta-p/50966" rel="nofollow noreferrer ugc">How to turn the remote screen black</a></li><li><a href="https://community.teamviewer.com/t5/Knowledge-Base/Which-operating-systems-are-supported/ta-p/24141" rel="nofollow noreferrer ugc">Which operating systems are supported?</a> </li><li><a href="https://community.teamviewer.com/t5/Knowledge-Base/All-about-the-TeamViewer-company-profile/ta-p/3573#toc-hId--1644704492" rel="nofollow noreferrer ugc">All about the TeamViewer company profile</a></li></ul><p><br></p> </article> </main>
