Possibly Hacked
You make it impossible to get ahold of you which is infuriating in situations such as the following:
At aprox. 2:00 AM on Friday morning a man who said his name was Mark Snider, saying his employee tech. # is 36863 from phone number (205) 541-0170 called claiming he was from tech support and he was calling to update our teamviewer program. He directed me on how to open the file and give him the ID and password. He said the update would take about a half hour. As a night auditor I know it is common for tech support to call during night audit to run updates while we're not busy so it didn't seem unusual to me right away. Well, being that we were almost scammed last week, I got a sick feeling in my stomach and looked at the screens about 20 minutes into his "upgrade" I could see that he was in our email and anything with "credit card" typed in any email was being highlighted and searched. I could see the mouse moving around and opening these emails. As quickly as I could I shut down the teamviewer program. I went to our Windows Security program and did a full scan of all files. At the end of the scan it did not mention anything compromised, but being that teamviewer is a shared program from any computer, I'm not surprised that nothing came up. We need help with this situation immediately. The quicker we can find anything or anyone the quicker people can be contacted to let them know their credit cards numbers, passwords, etc. need to be reported to the proper people they do business with and they can change their passwords. Hopefully I am wrong, but in this digital world it seems easier and easier for cybercrime to get more and more clever and powerful. This puts my job at risk. I am one of the night auditors at this hotel. Please reply ASAP. If any criminal information is found I would like to know because I would like to file a police report and I'm sure the guests would like to do the same.
Sincerely
Conya McPherson, Night Audit
La Quinta
GM is Tiffany Neely
[removed per Community Guidelines]
🤬 Making us jump thru' hoops to get ahold of someone at your company is ludicrous, especially being a shared to any computer kind of program! You don't think emergencies can happen? You didn't plan this too well so I hope you can do better at responding to this problem! And to actually ask to pay for tech support? Capitalism at its worst!
TeamViewer Support
4:40 AM (39 minutes ago)
to me
Dear TeamViewer customer
We are continuously working to optimize the way we handle your requests.
Which is why we have discontinued the usage of the support email address: support@teamviewer.com
If you are replying to an old case or would like to open a new ticket with us, we now have forms on our website, solely dedicated to handling all your requests:
Customer Support:
www.teamviewer.com/support Please use this form for any future requests to TeamViewer.
Sales:
www.teamviewer.com/sales Please use this form for any future sales requests to TeamViewer.
For readily available tips and ongoing expert discussions on TeamViewer-related issues, please join us on our community https://community.teamviewer.com and be part of the global TeamViewer Community.
Thanks for understanding.
Your TeamViewer Support Team
40653384:1068715
ReplyForward
Comments
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Hello @Conya
Thank you for your post, and welcome to the TeamViewer community. We are sorry to hear that you were contacted in this manner.
Please know we take these matters very seriously; I recommend reading the following entry for more information; not only on steps to take but how we are fighting such cases, as well as the international organizations we work with to fight such scamming:
As mentioned in the above linked comment, we do recommend filing a police report; please also use the following form to submit more information to our own dedicated teams:
Report a Scam
I hope this helps. Should you have any other questions, please do not hesitate to ask.
Josh P.
Senior Community Moderator
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