TeamViewer Host Installation - custom config and assing to group do not work

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Domi_932
Domi_932 Posts: 4 ✭✭

I am trying to install the TeamViewer Host on a few hundert clients. For that I want to use the msi installation, but no matter what I try, it won't work. Acording to all the posts I have seen and the official guide from teamviewer, these methods should all work.


Method 1:

msiexec.exe /i "TeamViewer_Host.msi" ALLUSERS=1 /qn /norestart CUSTOMCONFIGID=xxxxxx APITOKEN=xxxxxx DESKTOPSHORTCUTS=0 ASSIGNMENTOPTIONS="--reassign --grant-easy-access --group gxxxxxx"


Method 2 - with settingsfile:

msiexec.exe /i "%~dp0TeamViewer_Host.msi" /qn /norestart CUSTOMCONFIGID=xxxxxxx SETTINGSFILE="%~dp0TeamViewer_Settings.tvopt" DESKTOPSHORTCUTS=0 APITOKEN=xxxxxxxx-xxxxxxxxxxxxxxxxxxxx


Method 3 - Installation and config separated:

start msiexec.exe /i TeamViewer_Host.msi /qn

timeout /t 30 /nobreak

"C:\Program Files (x86)\TeamViewer\TeamViewer.exe" assign --api-token xxxxxxxx-xxxxxxxxxxxxxxxxxxxx --grant-easy-access --group-id Test_Host

timeout /t 15 /nobreak

"C:\Program Files (x86)\TeamViewer\TeamViewer.exe" customize --id xxxxxxx


None of these work. No policies get applied and the company logo also doens't show. They don't even add the client to the group. The only thing that is happening, is that in the second method the settingsfile is applied. Has anyone an idea what I am doing wrong here?

Also why is in every guide the apitoken and the customconfig with 'xxxxx' but the group with 'gxxxxx'?

Best Answer

  • JeanK
    JeanK Posts: 7,015 Community Manager 🌍
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    Hello @Domi_932 and @SuperD0S,

    Thanks a lot for your messages.

    There must be something you are doing wrong in the deployment process.

    Our customer support would be happy to help you to get this fixed.

    Please contact us here: 🆘Get help - Customer Support

    /JeanK

    Community Manager

Answers

  • SuperD0S
    SuperD0S Posts: 13 ✭✭
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    same issue here, probably TV having issues.

  • SuperD0S
    SuperD0S Posts: 13 ✭✭
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    still doesn't work not even with the new version 15.35.5

  • Domi_932
    Domi_932 Posts: 4 ✭✭
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    Ok at least I found out why the group is with 'gxxxxx'. It is described on this page (last point): Recommended scripts - 3/6 - TeamViewer Support

    Spoiler: It also does not work.

  • SuperD0S
    SuperD0S Posts: 13 ✭✭
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    the new version 15.35.7 doesn't work as well.

  • SuperD0S
    SuperD0S Posts: 13 ✭✭
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    15.35.9 is released now but still doesn't work...

  • JeanK
    JeanK Posts: 7,015 Community Manager 🌍
    Answer ✓
    Options

    Hello @Domi_932 and @SuperD0S,

    Thanks a lot for your messages.

    There must be something you are doing wrong in the deployment process.

    Our customer support would be happy to help you to get this fixed.

    Please contact us here: 🆘Get help - Customer Support

    /JeanK

    Community Manager

  • SuperD0S
    SuperD0S Posts: 13 ✭✭
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    yes I have opened a ticket, nothing has changed for years suddenly just stopped working. ¯\_(ツ)_/¯

    Has happened before but fixed without any changes from our side.

  • SuperD0S
    SuperD0S Posts: 13 ✭✭
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    works now :)

  • JeanK
    JeanK Posts: 7,015 Community Manager 🌍
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    Thank you for your update, @SuperD0S! 🙂

    /JeanK

    Community Manager