Father never gets password reset email

klarue

Hallo community - I use TeamViewer with my aging father to occasionally help him w/ his PC. Unfortunately he's forgotten his password and each time he goes through the "forgot password" process, he *never* gets an email from TeamViewer.

We've tried it multiple times over the past week, but never a response - we're screen-sharing via Skype so I know he's doing it correctly, plus I've checked his Inbox, Spam/Junk folders, etc.

Any clues on how to proceed? Calling the company pushes us here to the Forums - I can't figure out how to get to a human. 🤷‍♂️

Thanks in advance for any help or guidance!

JeanK

Hi @klarue and @tommydeng,

Welcome to the TeamViewer Community! 🥳

There are two options you can follow to fix the e-mail issue:

If you own a professional TeamViewer license:

• Please contact our support via phone, they will guide you through the procedure: Contact us via phone

If you are using the free version of TeamViewer:

• You can create for free a new account: https://login.teamviewer.com/LogOn#register 
• If creating a new account with a different email address is not an option and you want to use this same account again, you can request the deletion of your TeamViewer account by writing an email to privacy@teamviewer.com.
• Once our dedicated team deletes the account, you can create the TeamViewer with this email address.

I hope this could help.

/JeanK