Number of devices is limited

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The limit of installations has been reached. In your current subscription, the number of devices on which TeamViewer can be used is limited. This limit has now been reached. Upgrade your account to a more comprehensive subscription or replace an existing installation from the account settings. To replace the installation, log in to your account at login.teamviewer.com

I have removed trusted devices from the management portal but I am getting this all the time. Subscription contains installation to three computers.

How i can resolve this?

Answers

  • JeanK
    JeanK Posts: 6,993 Community Manager 🌍
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    Hello @datam,

    Good to see you posting again! ✨

    The limitation is not related to the trusted devices.

    It is related to how many devices you have added to your TeamViewer account (Computers & Contacts list).

    To resolve this, you need to delete devices from your Computers & Contacts list.

    📄 Delete Devices in bulk

    Let me know if you have any further questions! I'll be happy to assist.

    /JeanK

    Community Manager

  • datam
    datam Posts: 5 ✭✭
    edited November 2022
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  • bodaw
    bodaw Posts: 2 ✭✭
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    Then what is the limit? I have one PC, one contact. I cannot log in on the second PC.

  • JenW
    JenW Posts: 1,001 Moderator
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    Hi @bodaw,

    Thank you for your comment.

    Do you have any error messages when trying to connect to the second PC?

    Best,

    Jen

    Modératrice Communauté Francophone / French Community Moderator

  • bodaw
    bodaw Posts: 2 ✭✭
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    I got a pop up window saying I have reached the limit of devices. Not sure if this counts an error message.

  • JenW
    JenW Posts: 1,001 Moderator
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    Hi @bodaw,

    Could you please tell me if you are a free user or if you have a license?

    If you do have a license, the number of devices differs.

    Thanks in advance,

    Jen

    Modératrice Communauté Francophone / French Community Moderator