Remove the assigned license from my account!

LoaiKhalifa · 2022-11-16T09:28:10+00:00

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Hello! When I try to create a company profile, I show the message "this license assign to another company", but I don't create any company yet. Can you help?

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JeanK

Hello @LoaiKhalifa,

Great to see you posting for the first time! 🚀

Perhaps, another user already created a company profile with your license, which causes this error message.

Have you checked with your colleagues?

If none of your colleagues created a company profile, please contact our customer support.

They can figure out what is going on with your license.

Have a great day,

/JeanK

LoaiKhalifa

Dear @JeanK

Thanks a lot for your quick response, please note that I already contact our administrator colleague and he said that I need to contact TeamViewer support and ask them to remove the old assigned license from my account, and when I tried to go to contact the Team viewer customer support it's ask me to enter the invoice number that I don't have it, please advise how I can remove the old license that is already assigned to my account. regards.

JeanK

I understand the situation now. Your account is still in a company profile from another company.

The only way out here is to ask the administrator of your old license to remove you from the company profile, so you can be added to the new company profile.

/JeanK