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Accessibility in TeamViewer

Good morning, community

I have a problem with TeamViewer

I am a blind user, and I use TeamViewer with screen readers.

TeamViewer used to offer good accessibility, but, in recent versions, I can't use TeamViewer with screen readers

I'm running version 15.19.5.0 and it still has accessibility until now

Answers

  • Akiho
    Akiho Posts: 806 Moderator


    Hi @MesterPerfect,

    Thank you for reaching out to the Community and we appreciate your explanation of your situation in detail.

    Regarding screen reader functionality, we would like to share some background information with you:

    We have introduced a new technical framework for the UI of the client to introduce new features in the future.

    This is a step-by-step process. Unfortunately, the implementation of the screen reader functionality demands certain improvements that will be implemented next.

    Meanwhile, we recommend people who are relying on this feature to contact us directly via a private message so we can assist you further. Therefore, please feel free to send me your email address in a private message.

    I'm looking forward to your message.


    We appreciate your understanding and patience.

    Akiho


    Japanese Community Moderator / コミュニティモデレーター

  • MesterPerfect
    MesterPerfect Posts: 3 ✭✭

    hi @Akiho

    I look forward to helping you

    I contact you via private messages

  • Akiho
    Akiho Posts: 806 Moderator


    Hi @MesterPerfect,

    Thank you for getting back to me. I also appreciate your help in advising other users to contact us.

    I forwarded it to our dedicated team internally and also generated a support ticket.

    Kindly check your email inbox and reply to the ticket.

    Thank you for your understanding in this process.

    Best,

    Akiho


    Japanese Community Moderator / コミュニティモデレーター

  • MesterPerfect
    MesterPerfect Posts: 3 ✭✭

    Thank you for help

    I am waiting for the ticket to be e-mailed