licensee issues

RichardJim
RichardJim Posts: 1
in General questions

I purchased the single user license however my account still shows free license.

Answers

  • Akiho
    Akiho Posts: 1,370 Moderator ☑

    Hi @RichardJim,

    Thank you for reaching out to us. We are happy to see you in our Community!

    In order to use a license, it is required to activate the single-user license with your TeamViewer account.

    Could you please try the license activation by using the activation link which is on a purchased email?

    For more information on the activation procedure, kindly check our Community article. As TeamViewer has 2 types of single-user licenses, please select the article which is suitable for your license type.


    Hope you find this helpful🍀

    Best,

    Akiho


    Japanese Community Moderator / コミュニティモデレーター

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