Cannot connect to tablet

TheKingNev
TheKingNev Posts: 1
edited March 2023 in General questions

Hello, I am in Ireland, I am trying to connect to a tablet in Michigan USA but it keeps failing.

Tablets and Devices are enabled on my account, I am able to control my own phone from my PC.

What might the issue be?

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Answers

  • .Carol.fg.
    .Carol.fg. Posts: 1,250 Moderator ☑

    Hello @TheKingNev

    Welcome to the TeamViewer Community and thanks for your post!

    Based on the error message provided, the issue may be IPv6 connectivity instability.

    👉 Please attempt to follow the instruction in the article 📄 Fix connectivity issues - Partner did not connect to router for the remote side with the PC. On the side of the tablet, you can attempt to restart the internet router.

    Let us know if these instructions solved the problem or if further help is needed.

    Best, Carol 🌷👩🏻‍🦰


    Portuguese Community Moderator

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