I can't use my license. why?

nike345

Hello

I bought the license two times

Yesterday, I bought a new license

But I still can't connect a remote PC. 

Please check the attached image

I need to use for multiple devices. 

Why I can't connect even I bought license two times???

Please let me know

Ying_Q

Hi @nike345,

Thank you for posting in the TeamViewer Community and we are so sorry to hear that you experienced an issue with TeamViewer!

May I ask you to contact the TeamViewer Support Team via phone☎ and support ticket📩 to double-check your license status please?

Additionally, if you are possible to use TeamViewer Remote Access, I strongly recommend you check out the FAQ on Remote Access. You may be finding some helpful answers in the FAQ.

Let me know if the information above helps you. Wish you a great day! 😊

Best,

Ying_Q