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    • I can't use my license. why?

    nike345User: "nike345"
    nike345
    Updated by Ying_Q
    image.png

    Hello

    I bought the license two times

    Yesterday, I bought a new license


    But I still can't connect a remote PC. 

    Please check the attached image


    I need to use for multiple devices. 


    Why I can't connect even I bought license two times???


    Please let me know

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      Ying_QUser: "Ying_Q"
      Ying_Q
      Moderator ☑

      Hi @nike345,

      Thank you for posting in the TeamViewer Community and we are so sorry to hear that you experienced an issue with TeamViewer!

      May I ask you to contact the TeamViewer Support Team via phone☎ and support ticket📩 to double-check your license status please?

      Additionally, if you are possible to use TeamViewer Remote Access, I strongly recommend you check out the FAQ on Remote Access. You may be finding some helpful answers in the FAQ.

      Let me know if the information above helps you. Wish you a great day! 😊

      Best,

      Ying_Q

      Community Moderator/中文社区管理员
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