Samsung Device disconnects when switching apps
I am trying to connect to a Samsung Mobile Phone, using Teamviewer Quicksupport.
The connection is made, and the screen is shared. Now I see the teamviewer app opened on the remote device. So that works
But as soon as I (or the remote party for that matter) presses the home button
The home screen does appear on my screen , but also shows a message that the remote connection is ended. (On the remote device, so I see my own disconnection message).
After a few seconds the "remote control" screen completely disappears. (It hangs as soon as the home screen is shown, but remains visible for a few seconds)
The Chat remains functional and connected. (The remote device still shows my session as being connected, which it is, just no screen casting.
What am I doing wrong here?
Answers
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I had the same problem a few minutes ago (8/23/2024 10:17:37 AM). I found in an older post to go to Setting > Apps > "QuickSupport" > Battery > and set it to "Unrestricted". That seems to have worked for me. Hope it works for you.
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