Why does the computer I am signing in to still require a password?

tyestes77

I purchased a team viewer account. However, when I try to sign in to the computer I need access to it still requires a password shown on that computer. The password changes every few days so I am left without access until someone can send me the new password. I thought that once I purchased an account this would stop. What can I do to be allowed access without the temp password? Thanks.

Akiho

Hi @tyestes77,

Thank you for reaching out to our Community!

From your description, it sounds like you are using a random password.

If you prefer to initiate a TeamViewer remote session without entering passwords, we advise you to use Easy Access settings. This is our recommended method and a secure way to access your remote device.

Please note that it is required to take some steps on a remote device to set up Easy Access.

You may find more information on how to set up Easy Access and how to make a remote connection via East Access from the following Community article: Remote control via Easy access

Hope East Access settings could lead you to a better experience on using TeamViewer!

Please let us know if you need any concerns or questions.

Have a wonderful weekend✨

Akiho