Activate my account

Claire_Solutions2023

I have signed into the customer portal and I told to activate the account

I click to activate the account and it looking for invoice number and another number which I do not know what it is.

How do I get beyond this

I CANNOT SUBMIT A TICKET TO SAY THIS AS I CANNOT GET INTO THE PORTAL TO GIVE ME THE OPTION

See attached

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Hi @Claire_Solutions2023,

Welcome to the TeamViewer Community!

I'll make sure to help you on this matter.

Would you mind telling me which license you are trying to activate?

/JeanK

Claire_Solutions2023

Hi

JeanK it it remote licence with not telephone support

it licence is active but i cannot get the Customer Portal active so i can submit a ticket

Details of account on email sent

Regards

Claire

Claire_Solutions2023

Why have i not got a response

Hi @Claire_Solutions2023,

Sorry for the late reply.

Please find here the step-by-step guide on how to activate the Remote Access license:

Activate your Remote Access license

Let me know if you encounter any issues during the activation process!

/JeanK

Claire_Solutions2023

Jean

How do I activate my customer portal see image where it will not take my last invoice number -when i put in customer number it came up with the below error.

Thanks for getting back to me.

It is expected that the customer number is not compatible here.

However, it should work when entering your last invoice number.

When you enter your last invoice number, what happens? Do you get any error messages like this one? Could you please share a screenshot as well?

/JeanK

Claire_Solutions2023

Jean

I will attach the steps which include my 2022 invoice number and i cannot get beyond this point

Claire

Team viewer error.JPG

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