Hi WH,
We're happy to read your first post in our Community! 🙌
As a first step, would you please try to restart TeamViewer services and then establish a new connection?
If the issue remains, as a second step, I would suggest you uninstall completely TeamViewer, following carefully the processes according to your operating system :
You can then download and reinstall TeamViewer.
Hope this advises could help you. Otherwise, please come back to us for further assistance ðŸ¤
Best,
Jen
Thank You, that worked!