Temporarily save network password.

AndreHBuss
AndreHBuss Posts: 8
in General questions

Hello there,


I have the option to temporarily save network password turned on but if the session disconnects I have to type the password again.

Any ideas? :)

Best regards.

André

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Answers

  • Natascha
    Natascha Posts: 1,591 Moderator ☑

    Hi @AndreHBuss

    Thank you for your post. 😊

    image.png

    Feel free to also have a look at our dedicated article: 👉 Save connection passwords temporarily

    Hope this could help. Please let us know if you have any further question.

    Have a great day.

    Best,

    Natascha 🙋‍♀️

    German Community moderator 💙 Moderatorin der deutschsprachigen Community

  • AndreHBuss
    AndreHBuss Posts: 8

    Hello there Natascha,

    The link is broken.

  • .Carol.fg.
    .Carol.fg. Posts: 1,278 Moderator ☑

    Hello @AndreHBuss,

    Thanks for pointing it out! 🙌

    We just corrected the link. Could you please give it another try?

    Let us know if you need any further help.

    Best, Carol 👩🏻‍🦰🌷


    Portuguese Community Moderator

  • AndreHBuss
    AndreHBuss Posts: 8

    Thanks @.Carol.fg.

    As you can see on my first message, mine is set right but it is not working.

  • .Carol.fg.
    .Carol.fg. Posts: 1,278 Moderator ☑

    Hi @AndreHBuss,

    I'm grateful to hear the link worked this time!

    Regarding the issue, I would like to confirm with you the following:

    • Are you trying to reconnect in less than 5 minutes, or after 5 minutes of remote connection?

    The option to temporally save passwords will automatically clear the cached password after 5 minutes, so a new password will be required.

    If you're reconnecting prior to the 5 minutes, could you try to uncheck the option (click OK to save); then reopen the Advanced options to reactive it?

    Let me know how it goes, I'm looking forward to your feedback!

    Best, Carol 👩🏻‍🦰🌷


    Portuguese Community Moderator

  • AndreHBuss
    AndreHBuss Posts: 8

    Yes if I disconnect and reconnect the password is not cached, less of 5 minutes.

  • .Carol.fg.
    .Carol.fg. Posts: 1,278 Moderator ☑

    Hi @AndreHBuss,

    Thanks for the confirmation!

    I did a few tests on my side, and I suspect it could be a setting in your partner/remote device.

    Could you please follow the steps below to verify this setting?

    1. Open the TeamViewer on the remote side
    2. On the top right, click the gear icon to open the TeamViewer options
    3. Click Advanced ➜ Show advanced options
    4. On the section Advanced settings for connections to this computer, please check if Random password after each session is set to Keep current
      • If not, please select Keep current and click OK to save.
    image.png

    Let me know how it goes, and if this fixes the issue. 🍀

    Best, Carol 👩🏻‍🦰🌷


    Portuguese Community Moderator

  • AndreHBuss
    AndreHBuss Posts: 8

    Hello there :)

    The remote site uses Teamviewer QS I connect on many PCs, they download the QS right from the Teamviewer site.

    There is no way to set this on my side?

  • .Carol.fg.
    .Carol.fg. Posts: 1,278 Moderator ☑

    Hi @AndreHBuss,

    Thanks for the additional information!

    The QuickSupport is just one executable; therefore, if the QuickSuport service is closed and reopened a new password will be generated - unless you have a license, and you're using a customized QuickSupport set to have a predefined password.

    image.png

    However, if the custom QuickSupport is not an option for you, It would be interesting to investigate what could be causing the partner's QS to be closing. The first step would be to check if there's compatibility between the QS and the OS on the remote side.

    I'm looking forward to your reply!

    Best, Carol 👩🏻‍🦰🌷


    Portuguese Community Moderator

  • AndreHBuss
    AndreHBuss Posts: 8

    Another info, I have to re-type the password again even though a disconnection from my side.

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