connecting to a friend

MadBajsi · 2023-03-27T17:47:51+00:00

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MadBajsi

Hi! I buy a licens and i'm asking how can i connect to my friends invite to help him with some issues?

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.Carol.fg.

Hi @MadBajsi,

Thanks for your post and welcome to our TeamViewer Community!

Please know that TeamViewer is free for personal use.

If you purchase a license for commercial use, could you please provide us with the type of license you acquired as well as the error message you're receiving?

Hint: You can find an activation guide for all licenses in our article: 📄 License Activation Guides - Overview

I'm looking forward to your reply! 🙋‍♀️

Best, Carol 🌷👩🏻‍🦰

MadBajsi

I got the TeamViewer Remote Access for single users, but now i can't find Access Remote Computer, that i can access to my friends, who needs my help with there problems on the computer. It's not the same as was before, where i can put the ID from my friends. Only if i sign out i can see the input field for access remote computer. So when i put the ID inside and click on connect, i recieve a message that i'm Commercial use suspected. So how can i solve this?

.Carol.fg.

Hi @MadBajsi, 😄

To activate your Remote Access licenses please follow the steps here.

This license allows you to have up to 3 partner IDs listed in your Computers & Contacts list.

Therefore, after the activation, you just need to log in to TeamViewer with your account, and on the Remote Access tab, click on + Add computer to add your friend's device ID number.

💡Hint: After the license activation, you can also contact our customer service directly by ticket. Instruction on how to open a support ticket you can find here: 📄 Submit a ticket

Let us know how it goes, and if you need any further help.

Best, Carol 👩🏻‍🦰🌷

MadBajsi

Ok i know that, but it's not only one friends. It's a lot of them that i help them ... it's a kind a hobby from me to help them out in my free time. So if i add one more, than i will reached the maximum nummber of computers and the problem is still not fixed.

Best Roko

.Carol.fg.

Hi @MadBajsi,

Thanks for the clarification!

Based on the information provided, you could take different paths accordingly to your use case:

If you're using TeamViewer commercially, and you remotely connect to more than 3 devices to provide support, we advise you to contact our sales team to check the best plan for you to upgrade your license.
If you just using TeamViewer for personal use and you have no need for a commercial license, you will need to contact our support team via ticket to request the cancelation - we cannot assist with cancelations requests in our Community Forum.
- 💡Hint: If you believe your TeamViewer was incorrectly flagged by commercial use, you can submit our reset form, so your case can be revised.

I hope this information can help you!

Let us know if we can help you with anything else.

Best, Carol 👩🏻‍🦰🌷