Hi! I buy a licens and i'm asking how can i connect to my friends invite to help him with some issues?
Thanks for your post and welcome to our TeamViewer Community!
Please know that TeamViewer is free for personal use.
If you purchase a license for commercial use, could you please provide us with the type of license you acquired as well as the error message you're receiving?
Hint: You can find an activation guide for all licenses in our article: 📄 License Activation Guides - Overview
I'm looking forward to your reply! 🙋♀️
Best, Carol 🌷👩🏻🦰
Portuguese Community Moderator
I got the TeamViewer Remote Access for single users, but now i can't find Access Remote Computer, that i can access to my friends, who needs my help with there problems on the computer. It's not the same as was before, where i can put the ID from my friends. Only if i sign out i can see the input field for access remote computer. So when i put the ID inside and click on connect, i recieve a message that i'm Commercial use suspected. So how can i solve this?
Hi @MadBajsi, 😄
To activate your Remote Access licenses please follow the steps here.
This license allows you to have up to 3 partner IDs listed in your Computers & Contacts list.
Therefore, after the activation, you just need to log in to TeamViewer with your account, and on the Remote Access tab, click on + Add computer to add your friend's device ID number.
💡Hint: After the license activation, you can also contact our customer service directly by ticket. Instruction on how to open a support ticket you can find here: 📄 Submit a ticket
Let us know how it goes, and if you need any further help.
Best, Carol 👩🏻🦰🌷
Ok i know that, but it's not only one friends. It's a lot of them that i help them ... it's a kind a hobby from me to help them out in my free time. So if i add one more, than i will reached the maximum nummber of computers and the problem is still not fixed.
Thanks for the clarification!
Based on the information provided, you could take different paths accordingly to your use case:
I hope this information can help you!
Let us know if we can help you with anything else.