Loading TeamViewer now...
People who don't have TeamViewer are not in general familiar with how it works. For these I can only use Quick Support.
However when they have clicked the link to my TeamViewer Quick support they don't say anything as they are waiting for TeamViewer to load...
This information is not correct.
TeamViewer may be downloading but most users don't notice that. They only act on the information given, that TeamViewer is loading, so they wait as they are used to wait on computer systems.
This page could improve in a few ways.
- Change the text, make it clear that TeamViewer is being downloaded, not loaded.
- Show where it's being downloaded, based on browser it's the top or bottom corner
- Show instructions that they need to click to start the downloaded item.
But at least nr. 1 should be fixed because it's deceptive.