TeamViewer Remote’s Free Version Redesign
Dear TeamViewer Community,
We are excited to announce that we have listened to your feedback and made changes to our free version accordingly. We have adjusted the free version’s feature set to make it easier and more accessible for you to connect with your friends and family remotely.
Changes to the free version
With the free version redesign, free users can now:
- Use our brand-new web app to establish outgoing connections directly from your browser. No installation is needed. Try it out now!
- Connect from an unlimited number of devices to establish outgoing connections.
- Add up to 3 managed devices to their device list.
We have also made some changes to our remote session features set:
- The Video Conferencing and collaboration functionality is no longer available to free users.
- The VPN functionality is no longer available to free users.
- The Wake-On-LAN (WOL) functionality is no longer available to free users.
- During remote sessions, free users can no longer use VoIP, video, and chat.
- During file transfer sessions, free users can transfer one file at a time.
These changes were made to serve our free users better, and we are confident that they will help make your remote connections even more reliable, efficient, and secure.
Thank you for your continued support and feedback.
Happy connecting,
/JeanK
Community Manager
Comments
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How does it serve your free users better to remove features they use? Not only that, but I wasted a lot of time trying to search for why the VPN button was greyed out. It might have been nice to let us know, like popping up a message box when I tried to click the Start VPN button.
I use(d) VPN to back up some of my files to my home PC when I was traveling and to back up some of my mom's files to my PC in case hers crashes. With VPN I could run a program to see which files were changed and back them up. Now I have to search through all the files visually to find those that have been changed so I can use the File Transfer feature to copy them. And I'll never be sure I got them all.
If you ask me, this seems to be another attempt by Teamviewer to get rid of some free users and to convert some others to paid users. If you really want to serve your free users, please restore VPN functionality.
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I use the TeamViewer free account for personnel use. I have 8 devices. I'm trying to set them up for unattended remote access so no one has to be at the desktop when I'm connecting to one of the devices through TeamViewer. It works great of 3 devices but when I try to register the 4th device I get the error that I all ready have 3 active registered devices. What I'm trying to do is register all 8 desktops for unattended remote access but I only need to remote login to 1 desktop at a time. Is there anyway to set this up or am I limited to 3 devices setup as "unattended access" even though I would only need to remote into 1 or 2 at any moment in time?
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Hi @Tony3138,
Thank you for your message!
You are limited to 3 devices set up as "unattended access" using TeamViewer for personal use, even though you only need to remote into 1 or 2 at any moment in time.
Let me know if you have any further questions! I'll be happy to assist.
/JeanK
Community Manager
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I'm really confused on the wording. It seems like it is saying that we now have the ability to connect up to three devices for unattended access. The wording should reflect the fact that this is actually a limitation and not a new feature, done to try to force free users to pay up or switch software.
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Thnaks for this information.
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Sorry to tell everyone, but even if you switched to a paid version the new UI is terrible and just doesn't work! Don't waste your money. Find something else..
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@JeanK there were two messages after my post above that got deleted. One was from you saying thanks for explaining my VPN usage and you would talk to the development team about adding it back in. I said something like if they did I would apologize for jumping to the wrong conclusion. Can I asked if you spoke with the team and what are the chances of getting the VPN restored for free users and how soon? As you can see VPN has legitimate uses for free users in supporting family, friends and themselves. Thanks
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Hi @bazbsg,
Thanks a lot for bringing back the context of the messages. We are still trying to figure out how to bring them back.
I talked with the team, and at the moment, there is no plan to bring the VPN functionality back for the free license.
We thank you in advance for your understanding.
/JeanK
Community Manager
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I understand, but I'm afraid I can't say that I'm understanding.
Now that you have removed the way that I used to do backups between a local and a remote computer, is there any other way to do that with Teamviewer? I used to connect to the remote PC then start the VPN. At that point, I could access the files on the remote PC. I ran a third party program that would first compare two directories and show the differences. Then I could copy the files that are different with the same program.
I know I can transfer files using Teamviewer without VPN. But if there are a lot of changes then it's easy to miss some files and then they are not backed up. Without the VPN, there is no way I know of that the program can compare the two directories since it can't access the files on the remote PC. Even if it could just read the directory of the remote files then it could run the compare, then I could manually backup using Teamviewer file transfer.
Thanks...
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If you removed the VPN for the free users could you please advertise that on the app.
Something like, "Sorry the VPN option is no longer available for free user, but you can upgrade by clicking here." I spent 3 weeks trying to figure out how to get my VPN setting to work and finally found it here, smh. There should not be an option to install VPN adapter if you are a free user. FYI, if you want to be profitable you should advertise that you have to upgrade to use this future on your app.
Please advertise that on your Teamviewer app, so you don't waste everyone's time. If it was advertised on you app, I would of upgraded by clicking on it.
Thank You have a great day.
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I had to reload my PC. When I installed Teamviewer I installed version 15.45.3. WOL works if I go to the web page. I can not find the WOL in the Teamviewer app. Can you tell me where it is?
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What a shame. Why can you please please let us have audio on remote control sessions? We often need to explain what is happening through a dialog....I need to connect to only one remote device. Not multiple.... Please listen to the voice of the customer. Free Personal use should have audio talk enabled!! THat is a very basic feature. I cant afford to pay [removed per Community Guidelines] just for this. I will have to go elsewhere. Really appreciate your support here.
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I have used TV for many years and now my email account is a Free mode (personal use).
- A vendor tried to remotely support me with their software and I could not get the lightweight version to be able to allow them to connect. So I installed the logon version I had used on another computer. It seemed to be good. It even showed my old laptop on the LAN was still running TV. I tried to test connect and it also will not connect. Both sides now logon to my account and are in Free mode. I cannot seem to use it on my LAN, even if it connects it times out and closes fast.
- The vendor gave up on my new computer attempt as well and said it just would not connect.
Should I create a new TV account or am I missing something? I also use TV at work but I know I should not use that account here at home (licensing). I have my old Free account set up at home. Is TV still useable locally on my LAN (Free mode) and for remote support by one of my personal software support agents? I know I have not used it in awhile at home but its up to date. I just seem to be unable to connect. BTW ipv6 is not turned on.
Regards,
Michael
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