Feedback on the new UI
Comments
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Thanks acampbell116.
Here's my latest response to tech support;
A very disappointing response indeed which did not really address my concerns.
I did not ask for auto renewal to be cancelled either but that’s fine, you obviously want me to leave.
Your developers will have to work overtime to fix this right royal mess. The fact that they have to ‘work hard to improve functionality of the new interface’ proves that the new interface is a big fail. Paying users should not be the beta testing guinea pigs for an interface that should have been vetted properly before release to public. Maybe they should count their losses and revert back to the previous interface – just a suggestion.
Anyways, I will be watching closely how things develop and whether Teamviewer actually listen to the mounting discontent of their loyal users before my departure in August. Maybe you should read the community posts; https://community.teamviewer.com/English/discussion/129409/the-new-ui-is-horrible
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Is there a 64-bit installer available for teamviewer host? Looking to upgrade our clients from Teamviewer 12 to 15 and they're on 32-bit. We use the 64-bit full version to connect to these clients.
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Agreed with all the ranting above ... my company has been using several multi-channel corporate TV accounts for 12 years + to work across dozens of workstations (and hundreds of kiosks) in many international locations and it's been a huge backbone of our company workflow -- but this update is not fit for our purpose and we will cancel our corporate accounts and switch to **Third Party Product** or some other equivalent if this update is not rolled back (or if access to "classic TV interface and workflow" is not maintained.
And the response from support has been abysmal -- I spent 90 minutes on hold the other day wading my way to "1st in queue" and then was summarily hung up on by the phone system, and I've had a ticket logged "being processed" for 5 days with no response. Is anyone still there or did someone just decide to wreck the code, fire the staff and shut the company down for lol's? (has Elon Musk taken over TV now?)
</rant>
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I agree with colleagues. Why change something simple that works perfectly fine? That the end user has to create an account to receive support is a crime, an unforgivable sin, the user will never do it. You will say "ok use the host or quick support", but it is adding difficulties to the technical team.
We know that the software must improve for efficiency and security, but why change the interface that was the key to work with teamviewer?!?!?!?
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This is the worst update i have seen for a software. I am indeed very frustrated that you ruined a perfectly good software.
Why did you invest in making something more difficult????????????????????????
What used to be a simple intuitive process for anyone to use, especially people who have no idea how to install a software, let alone use it, now has become a garbage with endless clicks on random text just to find the id...
As a wise person said "I guess when the NSA and FBI want to record what people are doing over teamviewer, the user interface had to be changed so as not to detect a third party ip address"
I REALLY REALLY REALLY HOPE it backfires and TEAMVIEWER GOES BANKRUPT. I may be too extreme but in this day and age it is the only way to learn. Look at wokeism backfiring hollywood. This rise in stupidity needs to be stopped ! You have to be accountable for your stupid decisions. And who else will make you ? Why of course, us, the clients who pay for the software. With this in mind, my company will no longer pay for this new piece of what used to be beautiful software so as to not say this NEW **bleep** software 😘
This is the way.
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This is utter **bleep**!!!!
This morning I had to install the host version, which is ok in itself, however, before I linked that host client to my account to add to the list, I changed its name so that in the future, I would be able to find the client that needs to be connected to. My Teamviewer did not recognize my change which worked before. Instead, it uses a computer name. Ok, right-click on that desktop-12345 in my TeamViewer --> Properties --> Description, and nothing; the description is disabled? You can't type anything in it. Well, never mind, I am logging to the management portal, and that computer is not there, neither under desktop-12345 or the name I assigned. This new client simply does not exist in the management portal (something that worked just fine before), but I can see it in my desktop Teamviewer application.
Teamviewer, please, either you change something, or I will. I am not even angry anymore. Now I am just disappointed.
Thank you.
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This new TeamViewer is terrible.
At first they just moved everything around which was annoying, and less intuitive, and now I am struggling to add new devices. Getting "please try later".
100% will be looking at alternatives today. If this is how TeamViewer is from now on, then I simply cannot stick with it.
Completely trashed a great application. Mental.
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I think the description part has nothing to do with the new client though. Still I also find this to be utterly stupid...
You can't enroll a device (using assignment IDs) and give the "Device Description Permissions". I also find this to be extremely stupid! You can't either give that permission on a managed group (which imho would be even smarter).
So in order to have description permission, you need to go to the management console, edit the device, give yourself (and/or device managers) the permission and then set the description.
Why you can't find the device in the management console (after it appeared in your TV client) I'm not really sure though. Have you tried logging into the management console from an incognito browser window? Or did you "real refresh" (CTRL + F5) the page? I do have this issue sometimes and usually ctrl + f5 fixes it for me.
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What a shock this morning!!! We cannot work.
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For now did this on some machines and works;
Set-ItemProperty -Path “HKCU:\Software\Teamviewer” -Name ‘UIVersion’ -Value 2 -Type DWORD –Force
Stop-Process -Name "TeamViewer*" -Force
Start-Sleep 5
cd "C:\Program Files\TeamViewer"
.\TeamViewer.exe
exit 0
Hoping there will be an option or something in the new ui without the need of logging in!
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I don't really agree with the part about it being a minor thing to force people to create teamviewer accounts. I do IT consulting and pay for TeamViewer Business. Now, any time I need to add TeamViewer to a customer's computer, what, now I have to push them to create an account so they can start getting Teamviewer promo emails they don't want? Here I am, obligating them to use the remote access solution I prefer, which is fine, except when it crosses the line to where now they're being hassled by a company they care nothing about.
Of course, the IT-driven workaround here will be to create some "couple hundred" dummy Gmail accounts and just assign them one at a time as each new computer is added to my list of managed devices, but I should not have to do that. Why am I paying for TeamViewer Business to manage systems if I have to hassle the user just to have access.
This wasn't thought out too well on their part. Sadly, I'm also the type to really try to understand the realities of things and not put blame where it doesn't belong, but in this case they shifted this product to a design that hides common features, obligates things that create more trouble than they're worth, and FWIW, when I go to Edit a device, there's no option to change it's group membership. That's like, UI Basics 101 that got missed. 😵
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Customers moving to **Third Party Product** in 3... 2... 1...
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Also, you cant connect to the devices that are on "Standby Mode", in the old version of Teamviewer, you can try to connect on that devices, now in the latest UI, only the 'online devices' you can connect.
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Also, you cant connect to the devices that are on "Standby Mode", in the old version of Teamviewer, you can try to connect on that devices, now in the latest UI, only the 'online devices' you can connect.
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Also, you cant connect to the devices that are on "Standby Mode", in the old version of Teamviewer, you can try to connect on that devices, now in the latest UI, only the 'online devices' you can connect.
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Couldn't help myself, had to comment on this.
To the Teamviewer developers:
Just today needed to download the trusty teamviewer free app, for remote support calls my I.T company covers.
I couldn't believe how bad the program is. It was horrible to even install, having to configure an account, verify emails. Then the program opened, and I had absolutely NO IDEA how to connect to another PC.
At first glance, absolutely horrible. Whoever decided to change the UI failed monumentally here.
This experience has immediately made it so unnecessarily complicated.
Used to be able to talk a customer through installation and connection via a phone call, now there is absolutely no chance of that happening.
Major fail. There is no way my company will ever purchase this product now.
Immediately uninstalled, and will never recommend to anybody now. Such a shame, it was perfect before!
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Well, the problems with this bastardised new version continue. Previously, when connecting to a Host with multiple screens from a device with only one screen you could double-click on any open program on the taskbar and it would bring it into focus on that screen. That no longer works. You now have to change screens and manually drag the open program half-way across, then change screens again and continue dragging it across then maximising again. What a right royal pain. A simple exercise made far more complicated than it should be. Seems to be the theme with this new version.
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I have no clue why I can't see that new desktop in the management portal, either by computer name or the name I assigned. I can see it only in my Teamviewer application listed with other computers under its computer name. I tried to refresh, I tried ctrl+ F5, and I even tried accessing the management portal from a different computer. Also, I never had such an issue, and I was always able to change the computer name directly in my TeamViewer(giving it alias). What is interesting is that if I right-click on any other computer that has the full client installed and select Properties, I have a lot of options, one of them being Alias. When clicking on the computer that is running the host version on the client's computer, I do not have that option. The only option I have under properties is Description, and even that is disabled (It won't accept any input). Is this normal for the Host version?
This last computer I added I will need to access it only temporarily because the user has a CS degree, and I am only assisting him with something, so I don't care about this one. I can remember its name for a few days. But generally, I really need the option to assign a custom name(Alias) to a computer, otherwise, support won't work very well.
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I wrote a lengthy reply that just disappeared for some reason when I edited a typo.
In short. I tried refreshing, CTRL+ F5, and even accessing management from another computer, and nothing, I can see 175 computers that were added before the last update, but I can't see the last one. Also, what is interesting, I can see it under its computer name in my TW application, but when right-clicking on it and selecting Properties, the only option I have is Description which is disabled. When clicking on previously added computers and selecting Properties, I am getting a full range of options, including Alias. The only difference between these computers are that the last one is running the latest Host version, others are on full versions (before this last update).
Do you know if giving an alias to the installed host version that is assigned to an account is disabled?
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Agree with all above, this UI and lack of ID/password it ridicules.
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New version looks like something for home users and not professionals. The UI takes up 2/3rd of the screen on a 2K monitor! Seriously this is absurd.... Quit trying to make a professional software into something for home users.. We do not need stupid buttons for uploading photos! Do they think as professionals we are idiots? We need very small UI so we can manage what we are managing without it getting in our way!
The new UI looks like the hired the **bleep** Google & Microsoft Developers making everything ugly flat eye candy!
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I 100% agree with this. The new UI is absolutely unusable.
It delays everything and makes it soooo hard to quickly connect to a client or server. We've been using TeamViewer for many many years now and have an extensive list of Hosts saved in our "Computers & Contacts" list. Previously it has been really easy. Just type in the group name (in out case customer name) and get all computers listed that are in this group. This is not easily achievable anymore.
This is a really bad design choice.
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Same - one of the most important things is moving end points into organized groups. It was so simple before - right click, properties, select group. Now I have to open a chat support session cause you cant figure it out through the web interface and you cant do it in the thick client.
3rd world development. You're supposed to make the software BETTER and add features, not screw it up.
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Not a good start to a new version. Everything gets restricted until you appease the system in some way I haven't quite understood fully yet. TeamViewer support just goes radio silence when asked these pointed questions. I suspect they are behind the scenes melting down at the moment. Having said that, I like the new look and features. Hoping they get corrected soon so we can start using them.
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What a nightmare. Contacted support several times. No clear answers. This is what it is and if you don't like it they state I can cancel my contract. That's exactly what I'm preparing for now. I'm looking at [Third party product]; same features for half the price! and if you add monitoring and update management the same as TV without these features.
Support mentioned that we can continue the old user interface for 7 months after which this new horrible thing will be enforced on us. That's enough time fortunately to migrate away to another solution for all my clients.
I did try to install some PC's with host and so far no issues but looking what others state here I need to migrate away fast.
We have been a loyal customer for over 12 years. First we had a version that what last "forever"; pay once use always. The surprise came and the cost went up. Only last year cost increased 25% with as result this new and "improved" disaster.
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What a nightmare. Contacted support several times. No clear answers. This is what it is and if you don't like it they state I can cancel my contract. That's exactly what I'm preparing for now. [removed per Community Guidelines]
Support mentioned that we can continue the old user interface for 7 months after which this new horrible thing will be enforced on us. That's enough time fortunately to migrate away to another solution for all my clients.
I did try to install some PC's with host and so far no issues but looking what others state here I need to migrate away fast.
We have been a loyal customer for over 12 years. First we had a version that what last "forever"; pay once use always. The surprise came and the cost went up. Only last year cost increased 25% with as result this new and "improved" disaster.
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Corporate users with 30 licences and 1900 agent users. The new UI is shocking.
We service over 1000 tickets per day and rely on Teamviewer ID and Password access, which is buried in the sessions area..
The UI is messy, clunky and so WHITE Its hard to look at. Please get this sorted before unleashing or you are going to lose $Billions.
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New UI is not good for us at all, more clumbsey and setting up new systems wtih unatended access is longer and more cumbersome.
**bleep** were you guys thinking?!?
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The new UI is most unfortunate. I learned from the very willing TV tech support agent that a host machine cannot be more than a host. However I need a specific PC to be a host sometimes and to access another PC at another time, which PC would then be acting as a host of course. I think I understood that wasn't immediately possible, but that there are workarounds. But to show me he asked me my password so he could log in to my host. However, my password is now secret even to me, so I couldn't provide it to him. I will transition as soon as possible to another solution. Sorry state of affairs with TV.
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While I appreciate the new UI design but the functionality **bleep** big time. I wonder who approved this. That person should get FIRED.
The new UI missing the ease of access for ID and password, missing the options, missing the Ease of Access function.
Dude you need to realize that 1 paid user is using to support 10 device kind of thing. Forcing all the devices to register an account with TeamViewer is not going to work.
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