New version is horrible... considering alternatives.

245

Comments

  • JoHocks
    JoHocks Posts: 4 ✭✭
    edited May 21

    What a nightmare. Contacted support several times. No clear answers. This is what it is and if you don't like it they state I can cancel my contract. That's exactly what I'm preparing for now. I'm looking at [Third party product]; same features for half the price! and if you add monitoring and update management the same as TV without these features.

    Support mentioned that we can continue the old user interface for 7 months after which this new horrible thing will be enforced on us. That's enough time fortunately to migrate away to another solution for all my clients.

    I did try to install some PC's with host and so far no issues but looking what others state here I need to migrate away fast.

    We have been a loyal customer for over 12 years. First we had a version that what last "forever"; pay once use always. The surprise came and the cost went up. Only last year cost increased 25% with as result this new and "improved" disaster.

  • JoHocks
    JoHocks Posts: 4 ✭✭
    edited May 19

    What a nightmare. Contacted support several times. No clear answers. This is what it is and if you don't like it they state I can cancel my contract. That's exactly what I'm preparing for now. [removed per Community Guidelines]

    Support mentioned that we can continue the old user interface for 7 months after which this new horrible thing will be enforced on us. That's enough time fortunately to migrate away to another solution for all my clients.

    I did try to install some PC's with host and so far no issues but looking what others state here I need to migrate away fast.

    We have been a loyal customer for over 12 years. First we had a version that what last "forever"; pay once use always. The surprise came and the cost went up. Only last year cost increased 25% with as result this new and "improved" disaster.

  • Lewis_KestrelIT
    Lewis_KestrelIT Posts: 1

    Startup MSP here, just me at the moment supporting 200+ users across multiple clients.


    I agree, the new interface is absolutely dire. I'm usually all for updates and refreshes to UI, I'm not one of these people who always likes to mention how windows 2000 was the best Windows ever and 10 / 11 looks horrid.

    But this isn't just a refresh, every single option has moved.

    Functionality that has been in a particular place for years has not just moved but been hidden away.

    And the ammount of clients that are confused around having to create an account and setup encryption keys on their own end is a joke.


    If I can get a mid term refund I'll be leaving. If I can't, I wont be reneweing.

  • CaveDog
    CaveDog Posts: 2 ✭✭

    The UI is so convoluted and cluttered. Locking the ID/password behind an account creation was a galaxy brain idea. This looks the kind of UI design that an executive thought up because they had to justify their salary, but had no idea what they were doing.

  • LakeShore
    LakeShore Posts: 15 ✭✭

    Thank god for this post.

    TeamViewer, at least put a toggle to the old interface on the opening screens so we don't have to resort to reg hacks to get full functionality back.

    The new interface is not for IT pros, it is for home users and that is not your base, TV!

  • Gyula
    Gyula Posts: 5 ✭✭

    Silence is golden...


    At least that's what Teamviewer thinks. Ever since this "great" new version was introduced without any prior notice, everything has been turned upside down. The well-functioning, easy-to-use and tuneable software, understandable even for non-IT-specialist end users, turned into a practically inoperable monstrosity. Many hundreds of IT professional users - including me - who have been using the system for years, flooded the community interface with complaints.


    But the TV is as silent as the grave. This is even more incomprehensible than the "development" that turned out to be a total dead end.


    My subscription expires in July. If there is no substantial change by then, I will leave here.

  • JaseK
    JaseK Posts: 1 Newbie

    I have used Teamviewer for 10+ and its only now I will look at alternatives. I cannot even change what Group a device goes in on the app anymore, its horrible, slower and all moving towards using their other services (video and coms) which I have NO interest in whatsoever. As much as a massive pain it will be to move, they have never been the cheapest, but now they are far from the best either. Geeeee let me think, the worst software is almost the most expensive? no thanks, Bye Teamviewer!

  • JeanK
    JeanK Posts: 6,852 Community Manager 🌍

    Hi @bguptill,

    Thanks a million for taking your time and providing proper feedback. We highly appreciate it.

    Let me tackle the points you mentioned:

    • First of all, we are sorry to hear that you couldn't reach support when you needed it. Right after the release, we received many calls, and perhaps the line was already full at the time you called. We hope that next time, you will have a better experience.
    • This is 100% correct: if you want to connect to a computer with no one on the remote side (unattended), then the Host is the ideal solution. There must be a technical explanation for why you couldn't assign some devices to your account. I tried it with 4 different test devices; I could assign them to my account without any issues. I am sure our support team can help investigate this issue. Based on our experience, the Host assignment is very reliable, especially if you deploy it via command line (or other deployment methods). Please find the complete user guide on deploying TeamViewer Host here: Mass deployment - Overview.
    • About not being able to drag & drop devices from one group to another. I've noted the feedback and passed it on to our dedicated team. This is very good input that our team will consider going forward.
    • About the simplicity, as I wrote in another thread, the core issue is getting used to the new system, breaking the habits of using IDs and passwords, getting used to the use of session links, the new UI, etc. You can find easy step-by-step guides on how to use TeamViewer Remote via attended and unattended remote support here:

    Thanks a lot for your attention, your support, and looking forward to your reply.

    /JeanK

    Community Manager

  • JeanK
    JeanK Posts: 6,852 Community Manager 🌍
    edited May 21

    Hi @Teamcrash,

    First of all, let me reassure you that the end users do not need to create accounts.

    The workflow on how to set up unattended access changed. It is no longer possible to set a personal (fixed) password to connect. Now, you need to set it up differently. We explained everything in a step-by-step user guide here:

    📄 Connect to a remote device (unattended access)

    Please give it a try and let me know if anything is unclear.

    Looking forward to hearing from you.

    /JeanK

    Community Manager

  • JeanK
    JeanK Posts: 6,852 Community Manager 🌍
    edited May 21

    Hi @is2Software, @CaveDog,

    Thank you for your feedback.

    Let me reassure you that the end users do not need to create accounts.

    We explained everything in a step-by-step user guide on how attended remote support works here:

    📄 Create and join a remote session (attended access)

    Let me know if anything is unclear; I'll be there to assist you further!

    /JeanK

    Community Manager

  • JeanK
    JeanK Posts: 6,852 Community Manager 🌍
    edited May 21

    Hi @ManP and @Omar_Arg,

    As mentioned above, end users do not need to create accounts.

    We explained everything in a step-by-step user guide on how attended remote support works here:

    📄 Create and join a remote session (attended access)

    Regarding connecting via IP address, we have passed the feedback to the dedicated team.

    In the meantime, you can upvote the feature request here to get more attention.

    Let me know if you have any further questions! I'll be happy to assist.

    /JeanK

    Community Manager

  • JeanK
    JeanK Posts: 6,852 Community Manager 🌍
    edited May 21

    Hi @aticspa, @Bart_Fortus, @ItLisscom @FxDB, @millsaz, @JKallevig, @Gyula, @Lewis_KestrelIT,

    Thanks a lot for your feedback.

    Could you be a little more specific about the issues you are facing with the new interface?

    We explained everything in a step-by-step user guide on how attended remote support works here:

    📄 Create and join a remote session (attended access)

    After reviewing the guide, let me know if you have any questions! I'll be happy to help you further.

    /JeanK

    Community Manager

  • JeanK
    JeanK Posts: 6,852 Community Manager 🌍

    Hi @Baldcoder,

    Thank you for reaching out.

    You can still initiate a file transfer without first connecting to the guest in the new UI.

    Please find how to proceed here: Open a file transfer session

    Let me know if this has worked for you!

    /JeanK

    Community Manager

  • JeanK
    JeanK Posts: 6,852 Community Manager 🌍

    Hi @Orange_Sunset,

    Thanks for your message.

    Could you please try to log out and in again and check if adding devices work again?

    It sounds more like a small hiccup, than an actual bug.

    Thanks in advance for your reply.

    /JeanK

    Community Manager

  • JeanK
    JeanK Posts: 6,852 Community Manager 🌍

    Hi @JaseK and @User124312876,

    I have created a GIF showing how to move a device from one group to another.

    First, you need to select the device and use the Add device to option. Select the new group and click Add.

    Now go back to the initial group and remove the device by clicking Remove from group and confirm with Remove.

    Let me know if this is the answer you were looking for. 🙂

    /JeanK

    Community Manager

  • johnnyb34
    johnnyb34 Posts: 3 ✭✭

    Create account, bookmarking ?¿ stuff...give permissions...20 minutes and 1400 clicks just to not be able to connect. Great! Everything was working quick and smooth before. Now this...


  • JeanK
    JeanK Posts: 6,852 Community Manager 🌍

    Hi @johnnyb34,

    Correct, creating an account to establish outgoing connections is now needed. The receiving side does not need an account.

    Could you please let me know how you want to connect? Do you want to give attended or unattended support (is there a person on the other side or not)?

    Thanks in advance for your reply.

    /JeanK

    Community Manager

  • johnnyb34
    johnnyb34 Posts: 3 ✭✭
    edited May 24

    There was a person on the other side always. He gave me the ID and key. Worked flawless for years.

    SInce the update this is what i got, even after creating account, adding trusted device, bookmarking and trying every single thing i could think of :

    Right now, even if teamviewer switches back to old nice working system, i do not want it. To me, went from a robust quick working solution to non-working bugged software on which i can't rely.

  • DJERO
    DJERO Posts: 3 ✭✭

    I agree with all the previous people.

    The problem is not getting used to the new interface, it's just that nothing is ergonomic. Overall we do less, less well, less quickly.


    The management of the machines is an ordeal, everything is mixed, nothing is simple in this version. You have to make 12 clicks to do what you did in 1. And still you can't find everything. It is very graphic, but not practical.

    In the previous version the handling was fast and intuitive, today you have to go through the manual.

    Like many I agree with the comments that you have created an interface for individuals, not for professionals!


    The only positive point I find is that you can manage users from the application. But I was content to do it from the website.


    In short, as indicated in another post: If there is no improvement, we will change the solution. Other providers are now doing better for less money.

  • JeanK
    JeanK Posts: 6,852 Community Manager 🌍

    Hi @Teamcrash,

    Thank you for your (indeed - @jbush) beautifully written feedback.

    To tackle the concern about the simplicity of providing support via ID and password, we have completely reworked the start interface. When users launch the TeamViewer client, they immediately see their ID and password, as they used to do in the previous versions:

    I hope that this will allow you to support the diverse range of individuals you mentioned as you could with the old interface.

    This is not the end of the journey. There will be more improvements to come.

    We are grateful for your feedback and hope you will keep raising your voice.

    Looking forward to hearing from you.

    /JeanK

    Community Manager

  • LakeShore
    LakeShore Posts: 15 ✭✭

    Please explain and point to documentation how to install TeamViewer host to accept our incoming connections without user intervention easier than the previous version.

    Before we'd install host and sign in with our admin accounts and enable easy access. Done.

    How do we do it now?

  • JeanK
    JeanK Posts: 6,852 Community Manager 🌍

    Hi @LakeShore,

    Here is the documentation explaining how to install and set up TeamViewer Host for unattended access:

    📄 Connect to a remote device (unattended access)

    Let me know if you have any questions! I'll be happy to help you further.

    /JeanK

    Community Manager

  • LakeShore
    LakeShore Posts: 15 ✭✭

    Can we have a 64bit version of the Host please?

  • JeanK
    JeanK Posts: 6,852 Community Manager 🌍

    I double-checked with the team and can confirm that we are not offering a 64-bit version of the Host yet.

    However, the 32-bit version should work flawlessly on 64-bit devices.

    /JeanK

    Community Manager

  • LakeShore
    LakeShore Posts: 15 ✭✭

    Thanks for checking, this Host would be the only 32bit piece of software we knowingly install on all PCs. We've been installing the 64bit Remote and just using Remote for its Host capabilities (even though there is still at least one 32bit process hiding in it.)

  • C2UJim
    C2UJim Posts: 2 ✭✭
    edited May 24

    What i can see from all the comments, that we were all loyal to the program! But now they do not give a **bleep** what you think, it is all about the money and your opnion does not matter at all! Well time to say GOODBYE!

    I already had contact with **Third Party Product**, and i am testing it now.

  • Themmeri
    Themmeri Posts: 1

    This is So bad. Do they even know what it does to us ???.

    which one do you download for new remote machine.? once downloaded can you configure it. i did once and never got back there again. where did them settings go. Tried multiple downloads. there only used to be 1 main one but i dont want my credentials on all my machines out there and i want to be able to put a password in i can get to after they close AE Noone there to give it to me one. where did that go. its either one or the other. I imagine theres some sanity to this but then again....its 2023

  • Evo7
    Evo7 Posts: 1 Newbie

    I never ever needed to log into this community chat until now - merely to say I HATE THIS NEW VERSION.

    I have 30 days till I renew my year and its not going to be happening at this rate..