Switch Sides No Longer Works
I have a few of our technicians that indicate that the "Switch Sides" feature no longer works for them. This is strictly Windows clients and using Tensor Basic licensing.
I see no indication of what Roles/Permissions/etc need to be set to do this. One of the technicians is able to switch sides with another tech, but for our main users this is incredibly inconsistent. I don't see any differences between accounts that would indicate a problem.
Is there something else I should be looking at?