Teamviewer silences other applications

vbMizio · 2023-05-02T10:01:19+00:00

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Hi all,

I'm having a trouble with the last Teamviewer update, version 15.41.7 . I've just update my teamviewer for windows ver 15.40.x to 15.41.7.

Every time I start a TeamViewer session to a remote workstation, TeamViewer silences other applications, and I can't hear any other sound from my machine.

Before updating my TeamViewer, I had the same behaviour just opening a chat or starting a file transfer, but now it's enough to start a remote session and TeamViewer get te control of my soundcard.

Can someone help me to have my sound back ? :)

Thank you

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Accepted answers

JoshP

Hello @vbMizio

Thank you for your post, and welcome to the TeamViewer community!

When a communication app is utilized, Windows tends to allow that app to take over and diminish other audio sources, so that the call/video chat is not interrupted.

To prevent any communication app from muting, ducking, or otherwise affecting the audio of other apps, please try the following:

In the Windows settings, please navigate to Sound.
In Sound, select Sound Control Panel on the right side of the window.

In the new pop-up, navigate to the Communications tab. Set this to 'Do Nothing' and save.

This should prevent TeamViewer (and subsequently any other communication apps) from ducking the audio from other apps.

Hope this helps! Please let us know if the issue persists, or if you have any other questions about TeamViewer!

Have a great week 🌴

All comments

Rome1416

This issue is very annoying. Can it not be fixed. I never use TV audio when supporting someone. Chances are that I will already be on the phone with the user via a desktop app like 3cx, so will never require TV audio, period. This issue started plaguing me when upgrading to the latest version. I have to hang up my call app and then call the user back using a diff method.

SUPER ANNOYING!!!!

JoshP

Hello @vbMizio

Thank you for your post, and welcome to the TeamViewer community!

When a communication app is utilized, Windows tends to allow that app to take over and diminish other audio sources, so that the call/video chat is not interrupted.

To prevent any communication app from muting, ducking, or otherwise affecting the audio of other apps, please try the following:

In the Windows settings, please navigate to Sound.
In Sound, select Sound Control Panel on the right side of the window.

In the new pop-up, navigate to the Communications tab. Set this to 'Do Nothing' and save.

This should prevent TeamViewer (and subsequently any other communication apps) from ducking the audio from other apps.

Hope this helps! Please let us know if the issue persists, or if you have any other questions about TeamViewer!

Have a great week 🌴

Metaliric

All of a sudden this morning, when i remote into another computer, my Windows Media Player will pause, then if i start it back, it lowers the volume a lot the whole time i'm remoted in. This has never occurred before today. Is there some way to stop this new feature from doing this? It seems to have something to do with audio conferencing, if i go into that area of settings it does the same thing.

LomaxAH

Hi there,

Wanted to report a bug on top of the horrible new UI.

Currently on Windows 10 22H2 19045.2846 and recently updated to TeamViewer 15.41.8 (64Bit) and now it seems like TV is affecting the overall sound volume of my PC. The previous version did not.

This is the current settings I have and when I start up TV and connect to my media server the volume in Firefox drops by half. It stays like that until I disconnect the session and close TV entirely when the volume returns to normal. I was wondering what was up until I realised I had TV open and its setting is at 50% compared to the 100% of others.

Got zero idea why TV should be affecting the volume of other programs and, as said, it either really wasn't noticeable or didn't happen on the earlier version I had.

vbMizio

https://community.teamviewer.com/English/discussion/comment/144046#Comment_144046

Hi @JoshP

Yes, I know about this setting, but it's not exactly what I need of.

I'm aslo using a 3CX softphone on my pc, and it should mute all other applications.

The problem is that TV should not do that, or, maybe, just when a chat window is open.

vbMizio

I've just reinstalled an older version (15.38.3) but I still have the same annoyng issue.

Update: using an older version, the problem is solved just disabling the remote sound option

Extra - Options - Remote Control, reproduce sound and music (it's a translate of my italian interface).

vbMizio

I've just updated to 15.41.9, same issue