Devastated with new version disaster !!
Please Viewer team -- you have found a way to scare me with this terrible upgrade !! I cannot believe what Im seeing -- the new UI is absolutely not acceptable !
Most of my managed computers are "updated" but the new system insists that I need to update them --while I'm still seeing the new Version: 15.41.9 (30d2050eef3) in the TViewer info !!
This is so sad - I have worked with TViewer for 25 years and now ... I am buying another service while I hope you can fix the errors -- this is full of holes ! I cannot connect to computers which connect instantly using Jump -- I cannot bring to "Finalize and clear Duplicates" some computers which are reporting "Updated" (and they ARE online).
Please do something - I don't want to migrate to the new system !! Regretfully you may loose me to another service... (* At least give us the opportunity to stay with the old UI until you have debugged)
Have to Agree with this. I have over 15 years with Teamviewer and this software is a disaster.1
I'm having failed remote sessions with multiple clients. The new look and function is a disaster. Time to jump the sinking ship0
Totally Agree. The new version makes complex and cumbersome what was easy and straightforward.0
Hello @digitalsteel, @kenwebber, @howezermatt, and @lautarob,
Thank you for sharing your feedback about the new interface of TeamViewer Remote!
We highly value the time you took to write to us in the Community.
Please know that it's possible to switch back to the TeamViewer Classic interface by clicking the button New version on the top right of TeamViewer Remote. If you don't see the button, please follow the steps below:
- Open TeamViewer Remote and sign in with your account.
- Click the gear icon (⚙) ➜ Go to this device's settings.
- In the General tab, you will have the option Use new TeamViewer interface ➜ uncheck this option, and restart the TeamViewer services so that the TeamViewer Classic interface can load.
@howezermatt are you still having issues when remote connecting? Could you provide us more details of the issue and the devices involved (e.g. error message, OS, TeamViewer version, etc...)
Please let us know if we can help you any further. 🙋♀️
Portuguese Community Moderator0
What a poor, canned, generic reply... we expect more from TeamViewer. We have had nothing but problems with our connections. As someone else mentioned, connections that worked seamlessly now won't work because they "have to be updated".... to what??? I have updated the clients and yet nothing works properly. I had everything organized in groups and that's now a joke. My worse problem is that when a device needs to be authorized, we get an email with no TeamViewer ID!
And just to let you know, we put in a ticket with TeamViewer and have supplied the same information and screenshots over and over again and no one seems to understand the issue. The first CS rep that answered immediately questioned if we were hacked... what a way to troubleshoot. It seems no one has the answer to fix these issues.
WHAT HAS HAPPENED! Totally disappointed with the application and the customer service.0