New Update, Program won’t load stuck at “Starting TeamViewer…”

MrT4073
MrT4073 Posts: 1
in General questions

Hello!

Hoping to get some help. I pay for the team viewer subscription but since the new update my program won’t load/open! It is stuck at the starting team viewer… screen. (Picture below). I have tried restarted the computer, restarting the program completely (ending task in task manager) and I even uninstalled and reinstalled and still nothing. Help would be greatly appreciated as I use teamviewer everyday and it’s been a pain without it the last 2 days!!! Thank you

image.jpg


Answers

  • YashvirGaming
    YashvirGaming Posts: 1
    edited December 2023

    Same issues with my PC too, yesterday it was working fine

    now it won't. This **bleep**. Ive tried uninstall and re-install like 4 times now

  • JeanK
    JeanK Posts: 7,055 Community Manager 🌍

    Hi @MrT4073, hi @YashvirGaming,

    Welcome to the TeamViewer Community! 🙂

    Sometimes, there's something wrong with the registry, and a regular uninstallation doesn't fix the issue.

    I'd recommend:

    1. Uninstalling TeamViewer following the Basic Uninstall Instructions.
    2. Deleting the TeamViewer entries following the Advanced Uninstall Instructions.
    3. Checking in C:\Program Files\TeamViewer if there is any file. If yes, delete it.
    4. Reinstalling TeamViewer from our website here: https://www.teamviewer.com/en/download.

    Let me know if this has worked for you!

    /JeanK

    Community Manager

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