My Team Viewer Remote Access Licence doesn't show up in TeamViewer App, still shows FREE LICENCE

GoranP

I had an existing free account. Today I purchased Remote Access Licence. Never received licence activation email (apparently sent).

So now, I have the TeamViewer app that doesn't show my licence. However, when I log in to my portal, my licence shows as active.

I am not sure how to link my app with my licence. I hope someone can help.

Cheers, Goran

Screenshots of the same account.

JoshP

Hello @GoranP

Thank you for your post, and welcome to the TeamViewer community!

Could you please let us know if you have already added remote computers to your account as described in the activation process article below?

https://community.teamviewer.com/English/kb/articles/109961-activate-and-set-up-your-remote-access-license

Thanks in advance for any clarification!

GoranP

Thank you Josh.

My mail exchange server was blocking email containing license activation link. TeamViewer team resent it again. All working fine 🙂