VERY distant remote controlling.
Sister (84) in 🇦🇺 asking little brother (74) in 🇫🇷 to help her set up new iPad.
I have TV installed on a 2013 MBPro and it has worked fine with other family members in 🇦🇺. After some searching using FaceTime on her old iPad for me to see her laptop sçreen, we find we need to DL and install TV her end - OK, done.
i initiate remote access my end, but her ID is in the following format;
My TV wants NNN NNN NNN
No hyphens or leading “m” thankyou.
After much head scratching, we abandoned our efforts.
All help welcome.