VERY distant remote controlling.

Ozfrog Posts: 2 โœญโœญ
edited May 24 in General questions


Sister (84) in ๐Ÿ‡ฆ๐Ÿ‡บ asking little brother (74) in ๐Ÿ‡ซ๐Ÿ‡ท to help her set up new iPad.

I have TV installed on a 2013 MBPro and it has worked fine with other family members in ๐Ÿ‡ฆ๐Ÿ‡บ. After some searching using FaceTime on her old iPad for me to see her laptop sรงreen, we find we need to DL and install TV her end - OK, done.

i initiate remote access my end, but her ID is in the following format;



No hyphens or leading โ€œmโ€ thankyou.

After much head scratching, we abandoned our efforts.

All help welcome.


  • JeanK
    JeanK Posts: 6,682 Community Manager ๐ŸŒ
    edited May 25

    Hello @Ozfrog,

    Thank you for your message, and welcome to the TeamViewer Community! ๐Ÿ™Œ

    The ID format m-NNN-NNN-NN is the format of our meeting solution. So there might be the wrong app installed on the iPad.

    To remote control her device, you must install TeamViewer QuickSupport on her iPad.

    This is the app you want to install on her iPad so you can connect to her and see her iPad's screen.

    We explain how to proceed here: Share the screen on your iPad/iPhone

    You'll have to connect via ID and password. If you are already using the new interface, please follow these steps when connecting:

    Let me know if you have any questions! I'll be happy to help you further.


    Community Manager

  • Ozfrog
    Ozfrog Posts: 2 โœญโœญ

    My bad!

    i wasnโ€™t clear. I want remote control of her Mac Book, not her iPad.

    Does she still need Team Viewer Quick Support application in such a case?

    Or a different one?

    My MBPro controlling her MBPro.