Mobile to Mobile Connection Issues

Rokbel Posts: 1

I'm a new User just this week. It looks like a great product.

I want to VIEW my friend's Android-12 phone (Quick Support installed) on my own Android-13 phone (Remote Control installed). I do NOT want to CONTROL (yet). Both phones are connection to 4G/5G mobiles networks (different carriers).

It works well for a short while, but after a minute two, the connection fails.

I am wondering if the connection failures might be caused by the mobile networks, having insufficient signal.

Is that likely? Where else should I look for the cause? Note: all other apps work perfectly on both phones.

Any advice would be appreciated.

Thanks in advance.

Rokbel in Australia.