Teamviewer is connecting sometimes - whats wrong

Hiemstra · 2023-05-31T19:56:19+00:00

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Hiemstra

Dear all,

I'm using Teamviewer 15.42.5 since this version I cannot connect all the time to servers.

Sometimes it works and a lot of times not:-( See part of log file below.

Do you have any idea?

Best regards,

[logs removed per Community Guidelines]

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JenW

Hi @Hiemstra,

We're happy to read your first post! 🙌

We would need a bit more information about your situation:

Do you have any error messages when you cannot connect to your servers?
Does the connection fail in general to any of your servers or just one/a few?
Are the servers on the same remote network?

📌 Note: For security purposes, we couldn't leave your logs public.

We will await your reply!

Best,

Jen

Hiemstra

Dear Jen,

I tried to remove all sensitive information from the logfile before.

I have two different remote windows servers. If connecting is not working I cannot access both servers.

I do exacly the same each time and for example currently I'm connected but yesterday evening I couldn't connect. Nothing is changed at the server side. Yesterday afternoon it worked and in the evening not anymore the same happend last weekend.

Message was something like unable to connect.

In the past I never had connecting problems then using older version of TV.

Best regards,

Hobbe Jan