This seems pretty basic, but just doing installs and following (I thing) the directions isn't working.
Simply put, I want to be able to see and control my mom's iPad (not local, this would be over the internet) from my Windows PC. She often gets into a problem on the iPad and can't get out, and as she is not good at following technical directions, remote control seems to be the answer.
I want to set up my Windows PC to be the "expert", then do a setup and test session using my own iPhone as a test platform receiving support. Once that works I will talk my mom through the process for getting her iPad set up.
What exactly do I need to install and do on each device?