since I loaded new version I cannot generate a password

dkono1

cannot generate pasword

Akiho

Hi @dkono1,

Thank you for your post.

If you are referring to the random password, it can be found on the main interface of the full client and the Remote Support menu after signing in. And you can use the circular arrow icon next to the password in order to generate a new password.

On top of this, we recommend going over the following articles to get more insight about TeamViewer Remote:

•  Where to find my ID and password?
•  TeamViewer Remote FAQ

If you are referring different password or if there is any misunderstanding, please correct me.

Hope you find this helpful.

Best,

Akiho

dkono1

I understand your response however in my situation I can not generate a new password by following this procedure. I have reloaded the program several times with the same result. Very frustrating because I have used TeamViewer for years with no issues until this latest version.

lambertmt

+1

Same issue.

Please help.

nss

+1.

Also have the same issue on a PC which had Teamviewer Host and the option to generate a one-time password was enabled. Click the button but not password, blank. Uninstalled Teamviewer Host and removed settings, then tried Teamviewer Quicksupport and Quicksupport won't give us a password either. However, get this, it still lets us connect with the old static password.

Something is broken on the Teamviewer side where it's holding onto the static password and ignoring the settings.