connection is blocked because of overdue invoice

ylin0811 · 2023-06-23T16:46:56+00:00

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teamviewer,

why am i getting blocked for an overdue invoice even though i have a valid subscription under the subscription management portal ? the subscription id is [removed per Community Guidelines]

this is disrupting my work. i opened a support case yesterday but no one has responded to the case yet. please have this fixed within the next hour else i will cancel teamviewer subscription for false advertising and do a chargeback.

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.Carol.fg.

Hi @ylin0811 ,

Thanks for your feedback, I'm sorry to hear you could not contact our support team directly by phone to faster troubleshoot this issue.

If possible, could you provide me with the support ticket number you opened via direct message?

We would be happy to help you get in touch with our support team. 🙋‍♀️

Best, Carol

ylin0811

i did but they are not responding to my request. what kind the company is this?

.Carol.fg.

Hi @ylin0811 ,

Welcome to our Community, and we're sorry to hear you're having difficulties using your subscription.

Please know that our Community is user-driven. Therefore, subscription and payment management issues need to be processed by our support team directly.

For an emergency case like yours, we advise calling the support team directly. The local phone numbers you can find here.

Let us know how it goes, and if you need any further help. 🍀

Best, Carol