Teamviewer Activation

k4pro

I purchased a teamviewer remote access license while i was away in czech republic. I was using my business laptop and needed to connect to my home PC in the end i purchased a license but have yet to figure out how to activate it. I can go to the admin/license page where it asks for the Invoice number. I have that but i get the message that i can not activate it, i must contact sales. Any one know how this is done.

Nadin_W

Hello @k4pro,

Thank you for your post and welcome to our Community! ✨

I am sorry to hear that you experience problems with the license activation.

Let's check it together:

• In order to 📃 Activate your license, please make sure to open the email for the license activation (There will also be an email for activating the TeamViewer customer portal).
• Click on Activate in the e-mail to activate your license on your TeamViewer account. You are redirected to the Management Console.
• Please sign in with your existing TeamViewer account or click Sign Up to create a new one. Click Activate.
• Log into your TeamViewer account within the TeamViewer client on the local computer
• Afterward, you can 📃 Add your remote computer(s) to your TeamViewer account.

📌 Please note, that in order to activate the license on a computer to which you want to connect, you must first know the TeamViewer ID of this computer and set up secure unattended access: 📃 Prepare your remote computer

I hope you'll find this information helpful.

Please write us if you need further assistance at any point.

Have a great day!

Nadin