Notifications when user joins a session

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JamoRitch
JamoRitch Posts: 1
edited July 2023 in Deployment & Integrations

Hello,

We are making use of session codes linked to Freshdesk, I was wondering if there was a way for a tech to be notified when a user joins the session that's been created? At the moment, I'm creating the session code and sending it across but I don't know when the session has been started by the user.

Cheers