Licenc activation

mpline Posts: 1


I bought TeamViewer Remote Access licenc, but I don't know to activate. The activitation is not working. I get the error: "It seems that an error has occurred. To resolve this issue, please contact us."

Please help me the problem resolve.

Thank you!


  • Akiho
    Akiho Posts: 1,239 Moderator

    Hi @mpline,

    Welcome to the TeamViewer Community, and thank you for sharing your case in detailed.

    As this topic is included personal information, we would recommend contacting our Customer Support team for further investigation of your case.

    Kindly return here, to the Community if you have any difficulties contacting our support team or questions using Temaviewer!

    We would be happy to see you again in the Community to assist as much as we can here!

    Warm regards,


    Japanese Community Moderator / コミュニティモデレーター