Connection problem

Oldtoolster · 2023-07-18T20:55:54+00:00

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I am able to connect to my remote computer and see the screen on it. However, I do not have any functions that work including the mouse,

I used to have TV working all the time but had to move to a new computer and apparently did something wrong during the install. (Free version)

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JeanK

Hello @Oldtoolster,

Thank you for your message, and welcome to the TeamViewer Community! 🙌

Quick question - are you connecting to a mac? Or a Windows device?

/JeanK

Oldtoolster

https://community.teamviewer.com/English/discussion/comment/146847#Comment_146847

Windows 11 to Windows 10.

Thanks for your help.

Bill

JeanK

Thank you for the details!

Could you please make sure you have Full access set up on the remote computer?

You can verify this in the TeamViewer options by right-clicking on the TeamViewer icon in the Windows tray → Options → Advanced → Advanced settings for connections to this computer as below:

Also, please verify if you have Full access on your local computer.

You can verify this in the TeamViewer options by right-clicking on the TeamViewer icon in the Windows tray → → Options → Advanced → Advanced settings for connections to other computers as below:

Hope this helps.

/JeanK