Connection problem

Oldtoolster
Oldtoolster Posts: 2
in General questions

I am able to connect to my remote computer and see the screen on it. However, I do not have any functions that work including the mouse,

I used to have TV working all the time but had to move to a new computer and apparently did something wrong during the install. (Free version)

Answers

  • JeanK
    JeanK Posts: 7,036 Community Manager 🌍

    Hello @Oldtoolster,

    Thank you for your message, and welcome to the TeamViewer Community! 🙌

    Quick question - are you connecting to a mac? Or a Windows device?

    /JeanK

    Community Manager

  • Oldtoolster
    Oldtoolster Posts: 2
    https://community.teamviewer.com/English/discussion/comment/146847#Comment_146847

    Windows 11 to Windows 10.

    Thanks for your help.

    Bill

  • JeanK
    JeanK Posts: 7,036 Community Manager 🌍
    edited July 2023

    Thank you for the details!

    Could you please make sure you have Full access set up on the remote computer?

    You can verify this in the TeamViewer options by right-clicking on the TeamViewer icon in the Windows tray → Options → Advanced → Advanced settings for connections to this computer as below:

    image.png


    Also, please verify if you have Full access on your local computer.

    You can verify this in the TeamViewer options by right-clicking on the TeamViewer icon in the Windows tray → → Options → Advanced → Advanced settings for connections to other computers as below:

    image.png

    Hope this helps.

    /JeanK

    Community Manager

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