I am done with Teamviewer.

derekc · 2023-07-31T17:54:22+00:00

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Been paying annual subscriptions for years and watching Teamviewer getting more and more complicated to use, and adding more and more unneeded features. Past months after they introduced the new interface, it finally broke me. Spent 2 months on and off trying and hoping it could be just my end (settings, connectivity, going back to older versions, etc) but no, it is not me. Often enough I just could not get connections. When I could, it would just freeze up and exit out. Something is wrong with their servers / ends. They told me it is just me and no one else has the same problem. I DO NOT BELIEVE IT.

Trying out alternatives and be done with Teamviewer.

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.Carol.fg.

Hi @derekc ,

Thanks for your reply, and we're sorry to hear about the time it's taking for a resolution.

Please know that the fastest support you can get is by giving our support team a direct call.

👉 The local phone numbers you can find here.

If you provide the support ticket via pm, I can certainly forward the case internally and ask for a revision of the case.

I wouldn't mind trying to troubleshoot it with you, but I would need to know more details in order to assist, and we may need to do a few extra tests together in order to get to a resolution which may take some time.

Please let me know if we can help you any further.

Best, Carol

derekc

Can u assist me without using my time? Because I have spent countless hours and I would not want to spend more.

Today I ran a remote **Third Party Product** session to the same host I did with teamviewer and I had no problem keeping it for hours. Go figure.

.Carol.fg.

Hi @derekc ,

Thanks for reaching out to our Community.

I'm sorry to hear you're having difficulties using TeamViewer.

If I understood correctly, you already contacted our support team. If it's the case could you send me a private message with the ticket number?

I also would love to try to assist you if you provide more details about the issue.

I'm looking forward to your reply. 🙋‍♀️

Best, Carol