Is there anyone having the same issue? Pay for Teamviewer renewal but it's never shown up in your account and keep recurring payment without any official support channel?
Hi @HungLeO1,
Thank you for reaching out to the Community.
Please know that it is essential to activate the TeamViewer license with your TeamViewer account in order to make a licensed connection.
To activate your TeamViewer license, please check the activation link which is sent out as the purchase email from TeamViewer.
Once you could confirm the activation link, you are ready to take the activation procedure.
Please access the following article and select the TeamViewer license that you purchased to find a suitable activation process with your license: 📄License Activation Guides
If the activation link cannot be located in your email inbox or if you have any concerns about your TeamViewer subscription, please contact our Customer Support team directly for further assistance, as this topic is included personal information.
Hope you find this helpful.
If there is any misunderstanding, kindly correct me.
Best,
Akiho
I haven't seen any email from Teamviewer to get activation link.
Into history, I tried to cancel my subscription in early 2023 but couldn't login to account on the website or in email/invoice to cancel it. After a while "Verband der Vereine Creditreform e.V." forced me to pay the renewal fee. I paid and asked for someone from Teamviewer to support me to access and cancel the subscription. Til now, 3 months already:
1- No email from Teamviewer to reactivate or provide any information
2- No-one from Teamviewer contact or support me
3- I couldn't login the support portal, my account is showing free tier.
It's too bad!
Thank you for getting back to us and we are sorry to hear that you wanted to cancel the subscription for that long.
In this case, please reach out to our support team by phone or chat.
Please know that we are unable to proceed with any invoicing or cancellation requests publicly in the Community, as private information is involved in those topics and all requests for cancellation need to be made to our dedicated team.
We appreciate your understanding and efforts in contacting our customer support team.
I can't login to the support portal too! I click Chat -> Show me a login form (Only Username + password; no other login option) -> I login with my email & password => it said "This TeamViewer account has been created via a Google or Microsoft account. It's not supported on this client. Please use a newer version of TeamViewer to sign in"
This happened too long that I couldn't get any support from your side for tooooo loooong
We are sorry to hear that you could not get in touch with our support team.
Please know that the support portal is used for submitting a support ticket and the licensed TeamViewer account is required to access it. However, phone or chat could be alternative methods to reach out to our support team.
If you are still facing any difficulties contacting our support team, please PM us with your license information.
Thanks for your understanding and patience in this process.
Warm regards,
