Can't add PC to "remote access devices" and needs license for connection (I HAVE a license)

Flatline

My company purchased a "remote access license" and installed TeamViewer host in a PC. This license is already activated to my account.

That PC appear in the "devices" page, but I whenever I try to connect it says "A remote access connection can only be established to a licensed computer". I have logged in with my account in that PC and I have granted "easy access", but it still doesn't work.

Meanwhile my list of "Remote access devices" is empty and saying I can activate it in up to 3 devices, but there is no way to activate it.

Using the Client software instead of the Web app it gives the following message "Add the computer to your Computers & Contacts and start the connection", but I am trying to access the computer FROM Computers & Contacts already, it is on the list already.

EDIT: I was able to add the PC by not associating the account and instead adding the connection ID and password manually on the TeamViewer client app instead of the web portal. Still no idea why that happens and if I'd be able to access the computer again if someone clicked on "change password" by mistake. Strange design choices/bug.

JenW

Hi @Flatline,

Thank you for your post and your update! 🙌

First, if you need to activate the Remote Access license to another device, I invite you to double-check the process explained in our dedicated article: 📄 Activate and set up your Remote Access license.

Also, it should indeed work properly if you assign the TeamViewer Host to your account.

What you can try now is to assign again the Host to your account. As the Remote Access license is already set up for this remote device, assigning it to your account should not remove neither the assignment nor the license.

Please let us know if you encounter this issue again!

Have a great day,

Jen