After activating the premium license I cannot add users. I get a red error message: user could not be created. Try again. What am I doing wrong?
Hi @RiBo69,
Thank you for your post and welcome to the Community!
Could you please check how the user's TeamViewer account has been created?
If the new sign-in method is used ( sign in via Google or Microsoft email account), Google and Microsoft accounts are only compatible for personal use at the moment. Therefore, please try using a standard TeamViewer account.
Kindly reply to this comment with a screenshot of the error message if the issue persists.
Please keep us updated on how this goes!
Best,
Akiho
Problem now solved! User already had an account. It worked with an alternative email address. Thank you!
