Easy Access no longer working

JoeDrummer

I have always been able to access the computers in my account unattended (easy access). But recently when trying to access systems remotely, instead of getting connected I get a "please wait for your partner to confirm request" pop up. Huh? This is a system on my own account, with Easy Access enabled, and in the "My managed devices" group. How can a "partner confirm the request"? There is no partner. I'm here. The computer is there. I need to get in. Using Version 15.46.5 client, Windows 10.

To make it even stranger... using WebClient works. Slow AF, but works.

I've seen a LOT of other people posting that Easy Access isn't working for them either. TV, what's the deal? How did you break a core feature? And what's the fix?

JenW

Hi @JoeDrummer,

Happy to see your new post in our Community! 🌍

Thank you for the details information, it helps a lot in understanding your use case.

As a first troubleshooting, could you please check in the TeamViewer options of your device, if you have selected Full Access in the Advanced settings for connection to other computers, as shown below:

As the connection could be established from the Web App, it could be possible that the option changed from your TeamViewer Full Client.

Let us know if this helped you!

Best,

Jen

JoeDrummer

Thanks for the reply. This was not the issue. I already had Full Access set up. See screenshot below of the remote device.

I can still access only via web client (how I got this screenshot), not via desktop client.

URAverageITEngineer

Came to say I also get the same issue and only in the Full client. Web portal works and host is saying easy access enabled for multiple users. Looks like it still hasn't been fixed.

URAverageITEngineer

Hey don't know if you ever found the answer but I managed to get it working.

Uninstalling all instances of TV on my computer then installing the latest full worked. Now I can connect without being prompted for a password.

JenW

Thank you for sharing the troubleshooting that worked for you @URAverageITEngineer 😃

@JoeDrummer, if you still have the issue, we invite you to uninstall completely TeamViewer from your device and install it again.

Have both a great day,

Jen

JoeDrummer

https://community.teamviewer.com/English/discussion/comment/151438#Comment_151438

I did get it working, and I hate to admit "user error" was the culprit. I never noticed that in the Advanced Settings, there were different sections for both "connections TO THIS computer", and "connections TO OTHER computers". Once I realized that and selected Full Access in both areas, it all started working again.

JenW

Thank you for your reply @JoeDrummer! We're happy that you could find the correct option.

Indeed, it can be confusing to have similar options for those two sections.

As the feedback of our users is important to improve our products, we will forward it internally to the dedicated team 🙂

Wishing you a nice day,

Jen

SeanF1234

How do I get to to Team Viewer Options>Advanced>Full Access for an Android device? We are trying to do an easy access scenario for our end user devices so that an end user does not have to click "Allow Connection" every time.