license transfer

AlexesUA

Good day. He will tell you how to be. I have a business license, and I wanted to transfer the license from the old phone to the new one. But I can't deactivate the old license. What can be done?

Akiho

Hi @AlexesUA,

Thank you for reaching out to the Community!

With a Business license, you are able to use TeamViewer on up to 3 devices to connect to remote devices, and it comes with 10 moves to replace or change the device. 

• If reset moves are available, you may be able to replace a licensed device: kindly try to deactivate a device from the Business license on the following page https://web.teamviewer.com/ and sign in with your licensed TeamViewer account on the new device afterwards.
• If you see a pop-up message regarding no license moves left, please contact the TeamViewer support team for further assistance.

We would also recommend checking the article called Activate your Business license for more detailed information on this topic!

Please let us know how this goes.

Best,

Akiho