server no response. yesterday and today. why?

kinglear2023_ · 2023-11-12T04:28:03+00:00

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JenW

Hi all,

Thank you for taking the time to come to the Community!

Yesterday, a subset of our users experienced a connectivity issue when accessing our services.

The connectivity issue appears to be fixed, and we are monitoring the results as we send partial traffic on it. It looks good so far.

Please subscribe to our Status page to receive the latest updates: https://status.teamviewer.com

We apologize for the inconvenience caused.

Best,

Jen

All comments

cemt

The server connection appears to be restored.

Thank you for your support.

best

zohar

Thanks

I didn't think to disable IPV6

Now that I canceled, it able to connect

Thank you very much for your advice 😁

JenW

Hi all,

Thank you for taking the time to come to the Community!

Yesterday, a subset of our users experienced a connectivity issue when accessing our services.

The connectivity issue appears to be fixed, and we are monitoring the results as we send partial traffic on it. It looks good so far.

Please subscribe to our Status page to receive the latest updates: https://status.teamviewer.com

We apologize for the inconvenience caused.

Best,

Jen

넘버원

I have the same symptom. Is there any solution?

If it doesn't work out I'll cancel my subscription

zohar

I work with a desktop computer

Operating system 11 Pro

Since yesterday I can't connect

to my account through the software

with version 12 of teamviewer

I have a corporate license

I keep getting the error

who can help me please

I'm just down with my clients 😪

Keymen

We are also affected by the connectivity issue. None of our support staff can log in to his/her teamviewer account on windows clients (no error message but also no reaction after clicking on login). Android apps are working.

misterclic2

I'm in the same situation, I have a teamviewer 12 license for 3 computers, since Saturday morning it's been creating access problems for me, I've also deactivated the tcip/v6 protocol on both the server and client sides. well, on 2 computers it is working again, on the one I am writing to you with, it still doesn't work. how can I solve it?

cemt

It has been giving an error in the server connection since yesterday morning. When will the problem with the servers be fixed? When will work in this direction be completed? team viewer 12 corporate license

Michna

I have the same problem. TeamViewer 12 Business on Windows. Android apps are working.

KATERYNASONMEZ

Hello!

When logging in to the account I get an error: Server did not respond

So we can't connect to partners error: Partner is not connected to the router.

Error code: WaitForConnectFailed

Please help us in solving this problem.

IT_Ops_Support

Please Help , i can't login TeamViewer 12 Apps

oakkyza

It just happen on this day. My internet is running normally. Please fix asap.

CEP06

Hello I have the same issue since the 12th Octobre 2023.

The status website of TM says there is an issue: https://status.teamviewer.com/

Waiting for this to be resolved as this is a critical downtime for our company.

RobertK_DSO

I was invited to a session by a co-worker and successfully connected. However, after approximately 5 to 10 minutes into the session, my connection to the PC would drop and my co-worker would have to invite me again. Is there a setting that he or I overlooked that would allow a "persistent" connection until I drop off or when the session is terminated?

bghewlett

Starting yesterday, TeamViewer on one of my client's computer is not showing the ID and password for her to give me to allow remote control. When she opened TeamViewer, the startup screen was different than she was used to. I told her to click on the blue toggle button in top right corner to go back to previous version but the toggle does not work. At the bottom of the screen where her ID and password should be is all grayed out so cannot not be seen. I walked her through uninstalling and reinstalling TeamViewer, but the issue still occurs.

KentaN3670

Hi. I have been successfully connected to the remote desktop until yesterday through TeamViewer (by clicking my bookmarked device), but it suddenly stopped connecting. The error message says:

Partner did not connect to router

Error Code: WaitforConnectFailed

I have done a lot of Google search for this issue, and this seems to be a common problem.

I have checked/tried the following:

My remote device is definitely connected to the router
My devices have full access already.
Lots of people suggest that restarting TeamViewer resolves this issue, but the purpose to use TeamViewer is to get remote access to my device without having to go to that place (so if I have to go take a look at my device in person every time like this, there is no point to use this, since I would be already there in person and I would not need a remote access).

My questions are:

Is there any way to force close the TeamViewer remotely, or log out from my account on all devices logged in with my account
Or is there any other way to solve this issue (my remote device is very far away from where I am, so going to restart the remote device in person is not an option)

Thank you in advance

JenW

Hi @CEP06 & @oakkyza,

Thank you for your comments.

The issue has been resolved. You shouldn't have any connection issues from now on.

If you're still having some, please try to restart TeamViewer services and make sure to have the latest version of TeamViewer installed on both sides of the connection.

Best,

Jen

cemt

The server connection appears to be restored.

Thank you for your support.

best,

oakkyza

I'm facing on this issue too.

phano

I have the same problem - TeamViewer 12 Business on Windows, iOS, MacOS. "Login request failed! The server is not responding. Please try again. "