TeamViewer Web Monitoring Product Update

JeanK

Dear TeamViewer users, 

We would like to inform you about further upcoming changes for the TeamViewer Web Monitoring product.  

At TeamViewer, we strive to provide you with the best products and services and to focus all our attention on improving our core products. After careful consideration, we have made the difficult decision to discontinue the TeamViewer Web Monitoring product by March 1, 2025.  

If you have a license for Web Monitoring, whether as an add-on or a standalone license, it will not be auto-renewed after February 29, 2024. After this date, your Web Monitoring license will be automatically deactivated once you have reached the end of your subscription period.  

Please note that licenses for TeamViewer and any other TeamViewer add-ons will not be affected by the removal of Web Monitoring. These products and add-ons will continue to be automatically renewed as usual, ensuring that you can still use the core features of TeamViewer without interruption.  

Following its discontinuation, your license fees will be adjusted to reflect the removal of Web Monitoring from your subscription. You will therefore see the adjusted fees on your next billing statement.  

Of course, you will be able to access TeamViewer Web Monitoring and continue to receive our full support and service according to our terms and conditions until the end of your current subscription term.  

We are committed to making this transition as smooth as possible for you and while this may introduce changes, we want to assure you that our dedicated customer support team is here to help you at every step of the way. Should you require any assistance or have any questions during this process, please don't hesitate to reach out. 

We value your business and look forward to working with you to determine how our TeamViewer solutions can help you fulfill your other technical needs. 

Thank you for your understanding and support during this time of change.   

All the best, 

/JeanK

Partner_Admin

Hi! Just to clarify: Does this include the Web Monitoring part included in the "Remote Management" tools in the TeamViewer Management Console? And if so, will you offer an replacement? If not, can you recommend a replacement?

JeanK

Hi @Partner_Admin,

Thanks a lot for reaching out!

We can already confirm that we will offer, at some point, a replacement solution for Web Monitoring.

However, we're unable to give you any timeline so far.

We'll keep you posted here in case we've news to share! ✌

/JeanK