unable to connect from android to windows

gssgel

I have a Windows machine (Win 10, IPv6 enabled) and I can connect to it form an old Android phone but I am not able to connect from Galaxy Z Fold 5. I am using the free version.

Relevant (according to me) log:

2023/11/21 13:16:29.661 14959-14997 W/TeamViewer CreateClassicSession::HandleRequestRouteResponse: Lock to RemoteAccessApi module instance failed. Can't set Reach state for source device!

2023/11/21 13:16:29.662 14959-15971 I/SessionManager set is connecting: false

2023/11/21 13:16:29.662 14959-15971 I/AbstractNetworkControlMethod onSessionShutdown

2023/11/21 13:16:29.662 14959-15971 E/ConnectionEventManager connection event: noRoute

2023/11/21 13:16:29.663 14959-14995 W/InterProcessGUIConnector Received SessionCommand (SessionCommand ptr=0xb400007b7175fe50 rct=4 ct=Terminate) without registered callback.

JenW

Hi @gssgel,

Thank you for posting in our Community! 🙌

As a first step, could you please uninstall the app on your Galaxy Z Fold 5 and reinstall it again?

If the issue persists, then please try to connect with another network (Wi-Fi or cellular network) and try again to establish a connection to the remote Windows machine.

Also, if you have an error message, could you please share it with us?

Let us know how it goes!

Best,

Jen